Reviews for Insomnia Cookies in Richmond, KY
Ordered delivery, never came. Called store and was told they were still waiting on someone from post mates to pick it up?.$6... delivery fee for cookies, orders shouldn?t be sitting there for an hour. Read more
Ordered cookies at 8:30 pm NEVER RECEIVED THEM!! Was 8 mins away!! What a joke! They sure took the money & tip but didn?t... provided the cookies! Canceled my order!! Bank refund 3 days later! THEY LIED & said I received the item then when I confrontedthem said the driver ?forgot? my order!! Read more
Came in just now with my family, the receipt says Tiffany helped us. They were amazing, very attentive and polite and cheerful... and patient with our star struck kids (cookies and ice cream and so much to pick from!). Thanks for taking the time. It was agood sugar break after a long day. Read more
I had never been here before even though it's been suggested. I ran into this location by accident and decided to stop... in. Wow! I have a new love. The cookies were almost as amazing as the staff who was more than helpful to this newcomer. Read more
Insomnia cookies has a great variety of different ice creams and desserts they also have drinks such as milk water at juice the... cookies are nice and warm staff is friendly inefficient Read more
About an hour ago I placed a delivery order for 9 cookies ($30). They arrived early and were slightly warm. I got 5 of what I... ordered and they subbed the rest for flavors I didn?t order. They didn?t call, refund or anything. They just threw something Ididn?t want in the box instead. The ones that got subbed were deluxe flavors so now I have $12 worth of cookies no one here willeat. The cookies themselves are kinda blah. It?s my first order and probably my last. They need salt or something. Honestly,I?ll probably pre-mix and freeze my own for on demand baking. I was so excited but now I?m just disappointed. Love the idea butexecution was lacking. Also, I sent in an email review before posting this online. There was no response. ???????????I did givethem a chance to try and fix it before leaving a bad review. Read more
SEPTEMBER A friend and I ordered a 12ct to campus around 9pm and they got here quicker than the quoted time. Great cookies,... again, and warm when they got here. JULY After reading some horror stories in the one star ratings, we ordered pick-up. Cookieswere ready a few minutes before scheduled 9:45 pickup which was nice, and they were warm. We got a six pack and they were allgood. Not the best cookies, but it was all fairly convenient, especially if you are a college student at midnight. Crunchyoutside, soft inside. Maybe a slight bit underdone but not enough to make them bad. Read more
Literally always get hard, cold cookies. Even when I specifically request hot fresh cookies (that I stress I don?t mind waiting... for at all) and they never do it. Go to the Lexington Insomnia if you want hot, fresh cookies every time. Read more