Reviews for U-Grill in Richmond, BC

Very rude customer service. I have been coming here for years & they used to have friendly guys on the grill! However, came in... today (Monday Nov 21st at 1pm) while it was completely empty; no line up & no other customers (so no excuse for being in a busyrush) and there was a 20-30 something year old girl on the grill who had the absolute worst attitude I?ve ever experienced inany restaurant or fast food setting. Shocking to see such a plummet in their customer service. Would recommend their managementaddress this poor quality in customer service ASAP. Read more

First time ive had horrible experience here at richmond centre Ugrill. Had stomach pains withing 15 min , violent diarrhea and... vomiting with in hours of eating. female cook never seen her before. Vomited 4 times from the order. I had chicken , noodles,carots, green bean, rice , onions, Also rice portion was much smaller then use to be and way more expensive 16$ for very smallserving. Food did not taste good. Chicken was not cooked long enough and as i got at around 640pm on monday was probablysitting out all day . Mall closes 9. Tips. Dont buy close to closing. Ensure they cook ur meat well done to prevent this. Dontbuy after 4 hours from mall open especially the meats as they just sit . Not buying again . UPDATE, HAD TO GO E.R FOR VOMITING15 times. Went at 2am last night to 7am , feel weak. Puked every single thing i ate there. And blood pressure is low ,have chestpain too. Definitely will never be back to Ugrill. Read more

Terrible service! Very rude attendant and cook. Don't you dare to ask for more soy sauce, if you ask, they will be extremely... rude to you. When i offered to pay for it and they yelled at me in their language on purpose so i would understand. Take yourmoney elsewhere. Read more

Got scammed here. Try to use $30 gift card and old lady obviously doesn?t know how to use card machine makes it keep declined. I... end up using my own credit card and i checked with customer service in Richmond Center and they said it?s valid. Turns out staffjust doesn?t know how to use it. I went back and asked for refund and requested to use my gift card. They refused it and saythey cannot do that. Horrible customer service and food is way too overpriced. Not gonna even try here any more. Read more

Half of this is full of rice , and charged me $31!!!! RIP OFF! WASTE OF MONEY. They use to charge 2.39 ish /100g. Now it's lile... 7.50!? This is not worth it. Cut your own veggies or goto goodbowl! Can have 2 bowls like this and better. I use to come hereoften but never again Read more

Fresh (really good quality veggies) food you choose cooked perfectly right there in front of you with sauces you choose. It is... inherently great food. The service was efficient and prompt. That equals fast food perfection. I have no idea why done reviewerssay the service is so bad that the whole experience gets 1 star. Even those review say the food is good and fresh. This is a 4+star fast food place at least. 5 stars from me. If this is a chain, I'll certainly try other locations as well. Read more

This is a tough one because my son likes their teriyaki beef. But like others before me, the chef and cashier are terrible with... customer service. It bothers me when you pay for food and it feels like they have skimped on their servings. I was appalled thatthey used this particular container and it was literally filled with less than a cup of white rice. (See pic) If I knew it wouldbe like this, I?d ask for a smaller bowl because it was a waste of space. I looked at the container and said, ?You guys reallyskimped on the rice, huh?? The cook didn?t respond and stared at me blankly. I will try to dissuade my son from eating herebecause of the lack of attention to customer service. I should?ve read the room when there was no one in line. My suggestion isto spend your money on a place that is worth it. U-Grill in the Richmond Centre food court is simply not that. Read more

I agree with the earlier poster. Like many of the Mongolian grill style is places you can be surprised by the bill at the end as... it is by weight. The good news is that the food is fresh usually and the spicing is to your request. During lunch rush this canget quite slow as several patrons are delivering their bowls. Parking is available from the mall (rooftop is closest) or you canuse transit from the Canada line and the nearby bus hub. Read more