Reviews for Dairy Queen Grill & Chill in Richmond, BC

Rossana is super friendly and very well at communicate about what we want for the custom cake. This store has issue with... delivery tho. I arranged Fantuan to pickup, while the a male staff there was very rude, not trained, and not good atcommunication, not even bring up our inquiry to the back kitchen. It caused us big trouble and waste of time to coordinate withour Fantuan delivery guy in order to get the cake. I email them back and tell them what was happening. No one replied me asingle word. Hope this won't happen to anyone else. Nowadays customer service is the key! I would recommend people to go DQsteveston, if you can't get on hold of Rossana, try another store. That would be my experiences learnt! Read more

Now a day is too hard to find good costumers service in Lower Main land and when I find I feel obligated to share it. So there... you will find the most kind and friendly service ever. Thanks God for showing me that the human kind still have hopes. Read more

The food is almost always fresh, and the staff are incredibly kind and friendly. The manager, a shorter Asian lady who seemly... works like freaking 80 hours per week, is an absolute gem. Whoever owns this place, please cherish her and acknowledge the hardwork she puts in for you every single day. She greets people with a smile and is always willing to accommodate the specialrequests made. I see her doing it all, from food to drinks to cash to customer service. Never sluggish, and representing thisplace so well. I order pretty basic stuff, but it's always done right or made right without any hassle. Can't ask for much morefrom a fast food place. Read more

I love Dairy Queen. My personal favourite is the Banana Split. The combination of fresh banana with ice cream and... pineapple/strawberry jam and chocolate syrup is just?perfect. Of course, I also go for their burgers and chicken when I can.Their ?flamethrowers? are the best if you like it ???? ???? ???? . There used to be a DQ near my home but now I don?t get it asoften since the closest on is on the other side of Richmond. Staff here have been great and very fast with the orders. Placecould be a little cleaner but hey, it?s usually pretty busy. Read more

Great service at this location. The supervisor managed the kitchen and counter server extremely well. Our stacked burgers... arrived steaming hot and fresh. Unheard of at other locations in Vancouver. The burgers from these other locations were onlylukewarm and looked steamed, not seared on a flat top. The onion rings were perfect and the service was very efficient. This isthe best location and we have already come back four times! Highly recommended ???? Read more

The location is conveniently located in the plaza however the dining area is a bit small. The order was smooth. They made a... mistake delivering a different burger than what was ordered but they corrected it very quickly. We order a mix of chicken andbeef burgers. We all agreed the taste wasn't great... the meat is either old or just doesn't have good taste. If we come back,we'll just stick to DQ is famous with, that's ice cream and shakes. Read more

We ordered an ice cream cake for my birthday. Rosana helped us; she brought out the different colours of icing and sprinkles... and let us choose what we wanted. The cake looked like a hot mess but it was exactly what we wanted. Overall, this was themost excited I have ever been in a DQ. Thank you for the wonderful experience. Read more

A really friendly DQ. They have a great group of people working here. Service is friendly and fast. Bathrooms were clean. Ice... cream is good and high in sugar :). Parking is available from the mini mall. There is a bike rack and they are on a bus route. Read more