Menu for Chatime in Richmond, BC
Chatime in Richmond, BC, is a Chinese restaurant with an overall average rating of 3.5 stars. Check out what other diners have said about Chatime. Today, Chatime is open from 10:00 AM to 9:00 PM. Don’t wait until it’s too late or too busy. Call ahead and book your table on (604) 285-3800.
Love the menu, but want to try somewhere new? Try White Spot Richmond Centre and Cactus Club Cafe Richmond Centre.
Got a favorite dish here? Let us know, and leave a review!
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They made a mistake with our order (too high of a sugar level), but they refused to correct the order. For $8(!) a bubble tea,... you'd think they would care have better customer service and quality assurance. Take your money elsewhere; MANY other betterbubble tea options in the mall with better value and taste. Overpriced, terrible service, and mediocre quality. Read more
Horrible customer service. Workers are ego-driven kids who don't understand that when a customer is unhappy for good reason that... it is their job to 1. Listen to the customer 2. Help remedy the situation. 3. Apologize for making a mistake/misleading thecustomer. Here's what happened: First, I asked for 25% sugar, and she says ok. Second, I asked if the brown sugar bubbles weresweet, she says no they are not sweet. I say great. I then receive a drink that's labelled 50% sugar and the bubbles are verysweet. I go back to the person who I ordered from telling her that there's been a mistake about the sugar level, that it's muchtoo sweet, it should have been 25%. I ask for a substitute drink or a refund. She gives me a different story and says that thereis only either 50% or full sugar levels available with this drink and that actually brown sugar bubbles are sweet. No refund.Lying/misleading a customer to begin was terribly wrong. Proceeding to not offer any apology or refund for the mistake is doublywrong. Turning around to make it look like the customer was in the wrong was really foul, and such a bad move. So many bubbletea places out there that I'll prefer to go to now, who actually deserve my business. Workers here are in dire need of properNorth American customer service training. Read more
Great selection of drinks. Taro Smoothie is great and one of my favourite drink. Price is quite expensive with $0.25 add-on for... the cup. The guy taking order is friendly and nice. Read more
Great selection of drinks. Taro smoothie and roasted milk tea are my favourites. Price is quite expensive with a $0.25 add-on... for the cup charge. The staff taking order is nice, service is slow. Read more
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FAQs
When is Chatime open?
Chatime is open on the following days:
Monday: 10:00 AM - 09:00 PM
Tuesday: 10:00 AM - 09:00 PM
Wednesday: 10:00 AM - 09:00 PM
Thursday: 10:00 AM - 09:00 PM
Friday: 10:00 AM - 09:00 PM
Saturday: 10:00 AM - 09:00 PM
Sunday: Closed
Does Chatime offer delivery?
Yes, Chatime offers delivery.
Awesome service and very friendly staff this morning. Got my drink super quick too. Definitely a place I would come back to.... They also have kiosks that you can order from which seems pretty interesting. Read more