Reviews for Pizza Hut in Richland, WA
We had a large order that was delivered on time and was also delicious!
The customer service is non-existent. Unfortunately I will not support this business again. Asked about buffet, was told, ?not... today, maybe tomorrow? and ?I don?t know how much it costs.?. Read more
I have ordered pizza and wings at this Pizza Hut 30 times in the last year. I order two ranches for the wings every time. They... have not shown up 1 time with the order. I make the driver go back to get them but it?s not there fault the store isfraudulently ?forgetting? to send the ranch that you paid for to make an extra buck. It probably adds up to 300-500 a night inprofit. It?s not accidental if it?s consistent. I have even driven to the store being in management myself to talk to themanager about how if it?s accidental to do some training to make sure the order is complete. It?s been months same thing everytime. So please if your order is shorted call them to complain cause they are going to continue ripping everyone off a 1.99 ata time until people complain enough Read more
Pizza was good. Quiet Service good. I plan on ordering from there.
So this review is not against the location but against the Pizza Hut Brand. This location has always had great employees and I... have always received great service from the staff. Pizza Hut as a Brand has steady declined however. This most recent offencehas made me no longer wish to do business with Pizza Hut. There is a change to the Pasta menu items that was made recently. Theycut the portion size by nearly half, and the new recipe in my opinion is just gross. I have watched the brand slowly cutcorners all over the place for years, but this was the last straw for me. I won't be ordering Pizza Hut Brand for quite a while,if ever again. As I always Try to point out these are my opinions, take them as such. I don't like how things have changed, buttaste is subjective. Have a great day. Read more
I made a mistake on my order and instead of delivering me cold food they re-made my order and let me come get it. Again, it was... my mistake and this crew ensured me and my family had warm tasty food for dinner. I can't say enough good things bout thisstore, they will go above and beyond to ensure you are taken care of. Read more
This is the only Pizza Hut in the Tri-cities that I like to order from. I order carry out and my pizza is always ready on time... and tastes great. It is usually always good. Read more
Ored my pizza and drive home to see we got the wrong pizza. When speaking to the manager Rene he stated I sould have checked the... pizza before I left, that it my fault and I was just trying to place the blame on them. Last I checked it is 100% their fault. Asimple appoligy would have done along with a refund for the pizza. I ask for the district managers number and was told, I am notgiving it to you..look it up. Horrible especially for $55 pizza. Read more