Reviews for Firehouse Subs Horn Rapids in Richland, WA
Don't know if food is good. They couldn't find my online order. Then after waiting 15+ additional I just left.
I've been stopping here when I'm in town about every 3 weeks. I've always had great subs until today. Only 1 slice of meat & 1... slice of cheese on my sandwich....on a medium size sub? A sub should have generous portion, like you use to provide. I realizefood & fuel costs are most likely impacting the decision to scale back quality, I'll try it 1 more time on my next trip throughthe area to see if it's changed, if not it'll be my last visit. I realize I won't "make or break" your business. I just wantedto share my experience with hopes the quality will return. Read more
Delicious, my wife got a cold turkey sub and I got the toasted cheddar brisket sub. Both sandwiches were amazing and bread was... light and fluffy Read more
The grand open experience was night day better than my recent experience. The gal took my order incorrectly. The guy making the... sandwich hardly put any of the sandwich contents in and forgot the pickle. The same sandwich at the grand opening had twice themeat. It was a pretty disappointing visit and far from the typical Firehouse Sub experience. 6/20 - Anna, thank you for thereply. I appreciate it. I was just sharing my experience and not looking for any resolution. Use my feedback as an area ofopportunity to train and work on. In this case, paying attention to detail. I will be back. Read more
Took them about 20 minutes to make my sandwich, didn't realize how long it would take but at least the staff was kind and... courteous. Read more
Very delicious good! It was a pleasure to do business with them. The staff were friendly.
I heard good things about Firehouse, but I am not a big fan of chain restaurants. Decided to give them a try anyway. I was... pleasantly surprised. The Club on a Sub is a well constructed, tasty sub sandwich. Definitely worth a return visit! Read more
Love the restaurant and the sandwiches but they keep the room temperature ice cold. I?m sure a lot of people don?t come back for... this reason. Next time we?ll try takeout and avoid the cold;-) Read more