Reviews for Arby's in Richland, WA
They lost a star because their chicken breast was tiny. It was lost in the bread. I feel like i got a half portion of chicken... and it was overwhelmed by the over amounts of honey mustard they slathered on... Read more
I am from out of town so I did not have my own car. I went to arbys at around 9pm. According to the google website it is open... until 10pm. When I arrived I was informed that the lobby closes at 9. I was refused service at the drive through because I didnot have a car. This act was a lack of compassion and empathy and accomplished nothing besides me giving this resteraunt a 1star review. I hope better problem solving skills will be used in the future. Read more
This Arby's is no better or worse than the average Arby's restaurant. The drive thru is a little slow compared to some other... fast food restaurants. The food is... Well it's fast food. What do you expect? Read more
For some reason only location in Washington that does not have Coke Floats. I asked for a coke float and she literally just... said, ?no? I asked why her response was no??? I?m like do you guys not have them are you out or ..? and her response was yes.Confused because I have a email from Arbys advertising coke floats so possibly it?s just this location. Okay so I asked for ashake and two jalapeño poppers. When got to the window they said it would be a extra 3 minutes and asked if we wanted sauce iasked for 10 bronco berry sauces. Was told it?s 2 limit ? I?m confused I asked her is this a new policy? I asked to pay forextra sauces she said they don?t charge ? So why can?t I have an extra sauce. She told me she would just give me the sauce ? sowe?re waiting it?s been 15 minutes we go to the restaurant hey, we were told it was a 3 minute wait it?s been 15.. instead ofhanding it to us they go all the way around bring it out and a total of 4 sauces. I walked back in and said hello this is 4sauces ?I told you in the drive through we can only do 2? okay you also said that you?d give us 10 .. so now you?re lying to myface . I asked where does it say that on a sign or anything. ?The customers don?t need to know about that? WHY WOULDN?T I?overall service was slow and rude and overall terrible Read more
Ice cream machine wasn't broke, but their menu was.
This review is in regards to the milk shake only. If you know the flavor bag is low don?t hand your customers a vanilla milk... shake and expect them to be happy with that when you know there is no flavor that was ordered in it. If you see the only thingthat came out was vanilla go change the flavor bag and give them the flavor they ordered. It?s not coming out of your check. Read more
I never go to places within an hour of their closing time because I never get good service or good food. I did this time I was... so very tired but no regrets. The ladys that were working tonight had so much patience with me taking forever change my mind.The food was on point and will definitely be going more often. Thank you so much lady(sorry I didn't get your names) you deserveit! Read more
Newly remodeled inside and it looks nice. If you like Arby's, this location will check all the boxes. Roast beef sandwiches are... good. Free refill on sodas and unlimited sauces. The crinkle fries aren't the best, go with the curly fries. Read more