Reviews for A&W Restaurant in Richland, WA
2 stars just because the food is good. Customer service, wait time and everything else is absolutely terrible. Don't waste your... time. I've given them several chances Read more
Went in today 5/6/2022, the employees are a joke. There were 4 of us the employees had every order screwed up wrong food wrong... person missing items added items that weren?t ordered. The clown at the register then had the audacity to argue with us. Weasked about the food we ordered and he argued with us saying you didn?t order that, us yes we did I think we remember what weordered. We were not the only ones he argued with either he argued with all the customers. Very incompetent crew of employees.What should have been a 10 minute visit turned into almost 45 minutes. Will never go back. Read more
One drink: Half Ice Tea, Half Root Beer...100% not our order, has never been ordered by a human before. Every single sandwich... was done incorrectly, even though I had the employee read back the order. The staff was very friendly, but if the food isn'teven close to what was ordered, it's hard to justify coming back. Read more
This A&W is awful! Waited 20 minutes for our order and all our meals were cold and the burgers were so gross. The lady taking... orders at the window was extremely rude too. Will not be going here again. They don't deserve one star. Read more
They make you pull into the parking lot and make you wait long periods of time!! Meanwhile the 7 people behind me got their food... at the window and were on their way. I had to call and remind them I was out front. Don?t like the drive thru experience and thelobby is STILL closed! Even Panda?s lobby is open now, come on guys the pandemic is over!! Recruit some help from Kennewick toshow you how to keep up. Read more
As you can see by their terrible review score these guys need improvement. Each time we eat there it is the longest wait ever!!!... Never have I gotten my food at the window I ALWAYS have to pull around and wait. The guy taking the order talked so fast andforgot 1/4 of our order totally. Ugh guys let's get your poop together and try to improve your services! Read more
The food was okay as expected. We always have to pull over to wait for our food which is fine because we like fresh food.... However, the service is always rushed and comes off kind of rude like the employees dont have time to take our orders. The lasttime I visited we could hear employees in the back yelling at something when we got to the window. Definately could do better. Read more
I?ve tried multiple times to get rootbeer? at A&W rootbeer and they are ?out- it will take 20 minutes? ????