Reviews for Capriotti's Sandwich Shop in Reno, NV
I really really really enjoyed the food. My issue is with the cost, essentially. It?s very good but be prepared to pay more than... I just generally believe a sandwich should cost. No dispute the flavors are pleasurable. Read more
Waited 20 mins for my sandwich to be made and when I asked how much longer they were confused and had forgotten to make it. Had... to wait another 10 mins to receive it. 30 mins to get a sandwich made left me zero time to eat on my lunch break. Verydisappointed with this capriottis location. I?ve been going to the Sierra street one for years and never had service like this.Not to mention my sandwich was much smaller than a medium usually is. Made zero attempt at making it right or even apologizingfor the nonsense. I?ll be damned if I ever give this location a dime of my money again. Read more
Let me bein with, I eat ate Capriotti's on Plumb often and the food is always good. My salad today from the Kietzke location... was disgusting. The chicken was dry and a very odd color. (see the picture the chicken is circled) there were small slivers ofchicken sprinkled over the salad. The lettuce that wasn't brown, nasty, or laced with red spots was white, thick pieces. I amvery disappointed in my lunch today. Read more
I'm hoping to write a GOOD review soon, but this isn't it. I seem to have very little luck with delivery food. Prior to this,... only two of my three salads showed up with a delivery order from Capriotti's on Plumb Lane, so this time I switched to theirKietzke location. Ordered from their website and added special instructions to each one of three sandwiches for them to "TOASTTHE BREAD VERY WELL...MAYBE DOUBLE TOASTED?" Tried calling them several times after I placed the order to make sure they'd seemy notes, but they weren't answering their phone. All the food I ordered arrived this time. (Yay!) The salads were good. Thetwo small (5") sandwiches had the right ingredients, but NONE of the bread had been toasted on any of the sandwiches. (Someonetold me they automatically toast bread on chicken sandwiches, but these weren't chicken.) The third sandwich, the big (18"),expensive ($22), and usually delicious cheesesteak sandwich was a disaster. Far from delicious like ones I'd had at Plumb Lane,this one had plenty of meat and some grilled onions and red peppers, but there were no mushrooms, and I could find almost nocheese at all. Without cheese, the sandwich was horribly dry. On top of that, at each end of the sandwich, there was 2" ofnothing but white (untoasted) bread with no filling at all! At least the ends had a little bit of that cheese I'd been trying tofind! PHOTO OF 18" SANDWICH CENTER SECTION: Middle of 18" cheesesteak sandwich: plenty of meat, some onions/red peppers;mushrooms are missing, as is cheese. Brown color on the bread is not toasting, but just grease from the grilled onions. PHOTOOF 18" SANDWICH END: 4.5" of nothing but white bread and a tiny bit of filling on both ends of the 18" cheesesteaksandwich...but I found the cheese! Read more
Horrible if I could rate zero stars I would. Bad customer service, long wait time, loud and rude employees. Jonothan took our... orders and was rude from the get go. We ordered 4 sandwiches and waited an hour. Whilst we we waited they asked what our orderwas and what was on our food SEVERAL times. Jonothan and the other employees that were there were constantly cursing aboutanother employee named Raul who at the time wasn't there. When we finally did get our food, 3 out of 4 of the sandwiches werecompletely wrong and when we told them Jonothan argued that they were "backed up" (granted the store only had 5 people includingus in there) but offered to remake them anyway. My mom left the store to get the receipt to show how they should've been made.But upon her arrival back into the store he told her "There is nothing we can do since you walked out with an attitude". Towhich she said was stupid prompting him to call her insults on the way out. Read more
I love Capriotti?s, and I really appreciate that they have great vegetarian options?but I always have quality issues with this... particular location on Kietzke. A year or so ago, I literally found a metal bolt baked into the bread, which is pretty serious!For that they offered me a free cookie, lol. Today I unwrapped my sandwich to find a gross hair right on top. Had to throw theentire thing away. I have not had issues with the other locations, but unfortunately I am going to have to stop ordering fromthis one because their standards just don?t quite seem up to expectations. Read more
Overall: A Layout & decor: ?????????? Food quality: ?????????? Cleanliness: ?????????? Customer service: ?????????? Timeliness:... ?????????? Review: No masks needed as of 6/5/21. The staff were polite, the food came out quickly, & the food was really good! Iwill definitely come here again & I really enjoy their sandwiches! Read more
I ordered online and it was ready exactly when I was told it would be! ???? Really delicious Italian sub! And I?m Italian, so I... should now! ???? Bravo Capriotti?s keep on making them this good!???????????? Read more