Reviews for Baskin-Robbins in Reno, NV
Very busy Ice cream shop. Lots of flavors as well.
Took my daughter and friend out for shoe shopping and ice cream while she was in town. I had no problem spending $158 on the... shoes my daughter will use in the medical field. I did have a problem paying $18 for only 4 scoops of mediocre tasting frozensweet cream (that's being nice). For that price we'll just buy a barrel of Ben & Jerry's next time. Read more
The store gets a 1 for a refund after hours of resolution on an order. It took a little negotiation to see the wrong and the... simple gesture to make it right althiugh the loss of a sentimental photo was not returned is super disappointing. The issue islack of training, proper managment skills, and turn around of staff. Most of thr staff were not mature enough to be running astore and lack of life skills. The young man who helped with resolution did best he could. If this is a franchise store theowners should get more involved and train theor workers. Read more
Baskin Robbins is my favorite ice cream place. I come here at least once a month. The product is great as always. The staff is... friend and helpful but the store is disgustingly dirty. Every time I come in the floor, tables, and chairs are covered in icecream. I know it's hard to keep up but it seems like they don't even clean it daily. We have learned to bring on baby wipes toclean our table before we eat our ice cream. Please up your cleanliness game. Here's some photos from tonight. Read more
Walked in with my mask on. My 5 and 10 year came with. They forgot their mask in the car. Young man working said " I can't have... you in the store without a mask on!" Which is a rude way to say- Could you please go get your mask! So I sent my son to get hismask. Then I asked if my daughter needed one because she is 5. The young man threw up his hands and said " I don't get paid tolet you break the rules." When he could of said yes or no! Then he turned his back and walked away. I said " I am just asking aquestion because according to the governors mandate children under 9 are not required to wear a mask. The young man said he hadnot heard that. I told him I was not trying to be rude and was just asking a question and because he was rude to me we wouldjust leave. I know this mask thing is hard and I am sure some people are rude but I was not. We left and went to Yogurt Beachwhere the person working was super nice and answered me the way someone who wants customers to come back would! Customer Serviceis talking to people nicely even when they are getting on your nerves. I will now drive past Baskin's to go other places. Read more
Good icecream as usual, staff terrible. Terrible food handling practices to say the least... I really never thought I would have... to walk someone through how to scoop icecream. Job is to know the menu and scoop icecream....neither of which anyone here couldfigure out. Dont go to this location unless you want your order messed up or missing half the icecream. Read more
Pretty good ice cream. Really dirty store. The cash register screen back, view customers see, is filthy. Floors, counters and... glass dirty. I love BR. Get a grip owners. I am done buying Ice Cream till you clean up your place. Read more
Google should consider allowing us to rate businesses like this place ZERO. They charged us extra to add a photo to the cake a... week ahead. When we picked it up they gave us plain cake with nothing on it. Their excuse was that they have never received aphoto ,BIG LIE !!!!! We sent the photo to 2 email addresses they provided. If you don't receive it, well, you had our contactinfo, why didn't you call us??? Poor customer service from a bunch of rude kids. SHAME ON YOU FOR DESTROYING PEOPLE'S PARTIES. Read more