Reviews for Emerald Garden Restaurant in Redondo Beach, CA

My suggestion to the owner. RETIRE! Food is bad and you know it. You do not do or say anything to accommodate a legitimate... complaint. I have been your customer since 2007, but today was my last time to eat there. Read more

Food was very plain, not the good taste at all, overcharged $3.00 (a little extra Chilli and tofu). Hot and sour soup wasn't... good, tasted burned. Others -- so plain, we decided to not eating all of them -- very disappointed ????. We tried mixedappetizer, only ate the wonton chips (burned too), spring rolls (okay), chicken (too dry) -- we were hungry. We decided to orderanother food from Vietnamese restaurant. Definitely won't be purchasing again (Ordered from grub) - Dec 2021 Read more

Oh no! They are really suffering over there. We ordered takeout online, a pretty large order, and decided to pick up at the... restaurant. We got a notificationthat the order was ready. When we were serving up our meal, we noticed that the entreesvaried from slightly warm to flat out cold. 2 of the 10 items were warm enough to eat right away. The others needed heating. When I called to ask why this might be the case, I was quickly shot down with "if you don't like it go somewhere else","everyday is bad, no workers' and then hung up on. The food tasted good but I can't figure out why they wouldn't care thatthey are selling cold food. They should cut down their menu, update their online orders, call customers when orders are in tolet us know they are running short staffed. Too bad we won't be patronizing anytime soon again.... Read more

There seems to have been a change in ownership and the quality of service and food has taken a severe beating. It had been our... go to neighborhood Chinese restaurant for several years, but sadly no more. We ordered from them in January, and the food was sobad, we had to throw most of it away. Should have learnt our lesson, and moved on. However, we decided to give it another chancelast week, and the food was equally disappointing. Won't be ordering from here anymore ???? Read more

Readers take note that all the good ratings for this place were from a couple years ago. It used to be great and we have been... eating there for 35 years, but it recently has become terrible. The last two times we ordered, the food took more than an hourand was cold when delivered. The first time we waited 90 minutes. The second time the food had been spilled and was all coveredin greasy juice that we had to clean up just to eat our meal. We ordered online and after they charged my card, called to tellme they didn't have one of the items, and insisted I order items that cost as much as the one they cancelled, then changed myorder to a more expensive item so they would not have to refund anything. When I called back to discuss it, he repeatedly yelledat me that the item was more expensive as if that made it ok. He could have made a loyal customer happy, but instead earned abad review. Read more

We had a bad experience and are trying to resolve it directly with the restaurant but because they won’t respond to us in... person or on the phone… We placed an order for delivery and we’re told it would be there in 40 minutes. After more than anhour we called to check on the ETA and we’re told the driver would be right there. At an hour twenty - still no delivery sowe called again and we’re again told that the driver would be right there. 10 minutes later we tried calling back and therewas no answer. Tried several times - nobody would answer the phone. We gave up - ordered, and went and picked up Mexicanfood. Almost 2 hours later to the minute, the delivery driver for Emerald Garden came to our door. I explained it had been 2hours and that we’d gotten other food. I asked what he would’ve done? He said he got stuck in traffic and had to makeanother delivery and walked off immediately. We live 5 minutes from the restaurant - with bad traffic 8 minutes. Had they toldus on the phone when we called that their delivery driver was slammed - we would have happily picked it up. We’ve eaten hereand had deliveries several times before and generally been happy. We really don’t want them to lose business (other than ours)over this. But they’re refusing to talk to us or refund us for food we didn’t get. Disappointing. We realize times are toughfor restaurants and are sympathetic to a fault. This could have been so easily resolved. Read more

The food is good, middle of the road spices. The service was sub par. They seem to be more geared for take out instead of seated... guests. I had to get up and go ask for chop sticks and water twice. We were served on childrens print plates which I'll post apicture. Our food was slung onto the table because the guys phone was ringing. They need a server/hostess to cover tge diningarea. I tipped 19% and my dinner guest thought that was too much. Read more

Good Freshly Cooked Chinese Food at reasonable prices. Nice and attentive wait staff. Will definitely be back for more.