Reviews for Chipotle Mexican Grill in Reading, PA
Why are they serving food out like this ? this is insane not too mention the burnt chicken. This is the horrible place to order... chipotle from . Read more
Worst Chipotle I've ever been to. Consistently don't have enough workers for the volume of orders they get, online orders are... always 15 minutes late and they don't care about the quality of ingredients. The attached picture is half of an unripenedavocado I got in my bowl two weeks ago. 1/10. Read more
Ordered online for pickup, got in on time and it was not ready. They explained my order got lost in the system. 17 mins later I... got in line for my order...a girl asked what I wanted so I explained and she did not say anything just went to work, no apologyor communication. Ordered a steak bowl with fajita veggies...none in the bin and she skipped over it so I asked if they were outand she just said yeah. Scraped the bottom of the barrel tomato salsa before getting out a fresh one for the next customer. Andmy order got doused in sour cream. A boy was working on the order behind me, mine got done about thr same time, but he usheredthe person behind me to pay for his first. Then looks at me and asks if I want a bag. I asked the boy if they were understaffedand he said no they were just busy. Walked out with my order at 5:03pm. Usually I'm not one to complain but this location hasbeen very disappointing the last few times we tried it. Either the order is not ready, ran out of product, burnt veggies, or acompletely different order! We are big on customer service where I am at, and the boy was nice, but this store needs to work onapologizing and thanking their customers and trying to make things right. I understand being busy and online orders can getcrazy, but this location needs some help, it's not the same as it used to be. Read more
i ordered 4 bowls for my entire family online and requested extra rice and cheese on all 4 of them. the bowls came light as a... feather and the rice didn?t even cover the bottom of the bowls. i?ve been getting chipotle at least 1x a week for the past fewyears and always get terrible service when ordering online and this was definitely the worst Read more
Dont even waste your time or money on this place. I Ordered online and this is how much they give you. I moved the food over... with my spoon and this is the portion they serve you! This place needs to stop being greedy with food. Plus on top of that theygave me cold food. Read more
This is only my second time trying Chipotle in a long time and it?s delicious! The first time I ever ordered I can?t remember if... I enjoyed it, so I decided to try it again. I went into the store and they did allow me to order in person rather then online.After seeing reviews I wanted to make sure they?d be open. Very clean store as I was there and customer service was great!Overall the burrito bowl was yummy and chips weren?t super salty! Read more
What an unacceptable experience!! Under the best of non pandemic circumstances this would be pathetic. Considering a still... raging pandemic it's simply unacceptable. There was trash and food on every surface, from the floor to the tables to the selfservice counter to the food counter. If the front of the house is this bad, I can't imagine how bad the kitchen is! I attemptedto contact corporate but they never bothered to get back to me other than an automated response. Read more
This is the second time I've been to this location and they are lacking fajita veggies. It's even advertised on the cup. Tables... aren't wiped off either. What happened to this location? Read more