Reviews for Baskin-Robbins in Rancho Santa Margarita, CA

Drove all the way from Laguna Beach, AFTER CALLING, to dude closing up. At 8:53pm!! When I ask "I just called, saying I was on... my way... Why wouldn't you say something??" He replies, "oh, yea, sorry about that." Ridiculous!!! Read more

The ice cream was really good and the employee that helped us was super friendly.

The staff is friendly and I love that they have outdoor tables to enjoy your ice cream at. I love the watermelon sorbet. My son... got a different flavor (I can't remember the name but it was something like birthday cake? ) and kept asking for spoonfuls ofmine. We live close enough to walk here and always enjoy the nice weather and outdoor seating. Read more

This location is amazing!! The staff is always extremely friendly and the ice cream is so delicious. The gold medal ribbon is my... absolute favorite, I highly recommend???????? Read more

I love ice cream, Baskin- Robbins 31 flavors makes it easy to try something new. The people who work here always offer a taste... of something for free. They are friendly and helpful. I really like the Hot Fudge sundaes. I love close by so I get to stop herea lot. Highly recommend using Read more

Decent ice cream, tons of options available, not a bad option for a quick kids treat. A kids cup is a reasonable $2 for a scoop.... On the other hand, $8 for a sundae or milkshake seems in the realm of ridiculous by my estimation. Maybe I'm getting old, butBaskin Robbins isn't exactly premium ice cream so I'm not sure how those prices make sense. There are a small number of tables,so not a good place for a group. Most people seem to order to-go. Read more

Jamoca Almond Fudge !!! BR ice cream has quality in a copious selection of ice cream. This particular branch of this indelible... franchise has a great employee. He was helpful, cheerful, patient and quick. He set the tone for the great, good feelings wewere seeking. Read more

05/23/17 Thanks to Veronica, I'm now giving them 5 stars instead of 2! Thank you Veronica for saving the day! I just got home... from the hospital after a 2nd surgery to fix my leg and ankle that isn't healing right. I had to break the news to the birthdayboy that I couldn't even get a cake ordered for his birthday. (Online ordering still doesn't work.) At 11:45 this morning, Icalled BR to inquire what cakes are available in the freezer. The only choice is an Oreo cookie cake because my son only likeswhite cake and vanilla ice cream. (We just had that 10 days ago for his sister's birthday.) So, I told Veronica I'd take itbecause we have to celebrate. What Veronica says to me next is what made me come back and change my review..."If you just wantsomething simple, I can make it for you. We don't have any orders today." And with that right there, Veronica just saved theday! Thank you so much Veronica! Original Post: Trying to place a cake order, but they refuse to answer their phone. Theanswering machine comes on and it doesn't even acknowledge that they are BR. After 15 minutes of trying to call, someone FINALLYanswers the phone. They told me I needed to order my cake with a 24 hour advance notice. I explained I only want an Oreo Cakefrom their freezer, and that I just need to know what's available. She says I need to come in and see, pick one out, and thenthey can write on it for me. I then needed to explain how I have a broken ankle and leg and can't come down there...I justwanted to have it ready so I can send someone to come pick it up. With that explanation, she became nice and helpful. Butseriously, why not just be nice and helpful to begin with? Why do I need to explain my horrible situation? And for that, it's 2stars instead of 5. All she needed to do was be nice from the start. I used to work in retail/grocery stores. I know it is noteasy. Read more