Reviews for McDonald's in Rancho Cucamonga, CA
The food and people are very nice and accommodating here. The biggest issue is the wait. They're always busy here. When I mobile... order they say it will take 5 minutes but definitely anticipate being there 10 to 15 minutes. Read more
The overnight staff is absolutely horrendous. Some of the worst attitudes. They're rude, will have you wait at the drive thru... ordering speaker for 15 minutes without saying anything. I Finally said "hello". Greeted with "hold on" in a very rude tone. Itwas a chubby Asian lady. Food was incorrect and an old smashed just wrong and not what I ordered. Entire staff needs to befired. Clean house. Read more
I ordered in advance with the McDonald's app and let them know o the app when I arrived. After waiting for 20 minutes I went... inside to see where my order was. They had just gotten it ready. I'm not sure why it was taking so long the restaurant wasn'tbusy. Last time it seemed they were busier but much faster at getting orders out. Read more
less than 1 star. i ordered 4 ice cream sundaes for my kids , the order came out to $18.08 and only two of my sundaes were... delivered. when i called mc donalds and spoke to the manager they were extremely rude and unhelpful, my order was placed on aug.15 , its aug 22 and this problem is still left un resolved , they refused to return my money ALSO they refused to deliver theother two missing sundaes. so 2 of my kids had ice cream and 2 did not, good thing i didnt raise selfish kids so they shared but$18.08 for two ice creams that toltal about $2 and change each is a bit ridiculous, not to mention the rude unhelpful service, istill plan on contacting coperate , i will NEVER buy from this mc donalds again it was the worst service ive ever had. you guysreally need employees w better customer service skills and work ethic...you probably lose customers daily smh. 0 star review forsure!! Read more
Ordered breakfast through drive-thru. They forgot one of my deluxe breakfast and they gave me wrong mcgridles. Had to drive... back to correct order. This is second time this has happened. I think it's just an issue due to so many new associates. Thislocation was always on point. Now I will check my orders before driving away. Read more
Well it's McDonald's, so if you've already been there you pretty much know what to expect. This one was pretty good, the food... was good and notably this one has the double hamburger which is great for people who can't eat dairy products. Most of theMcDonald's I've been to try to make you get the double cheeseburger without the cheese, which costs the same either way. Sothat's good. I'd give it 5 stars but the tables were kinda dirty. Pretty good McDonald's, all in all. I'd recommend it if youare looking for some McDonald's. Read more
Being critical of a fast food restaurant seems unfair, BUT this location by far is the most poorly run McDonald's I've ever been... (and I've to a fair share!). I ordered a 20 piece nugget and large fries and it took 34 minutes! 34!! The lobby was full ofirate customers. It's easy to blame it on shortages (workers or supplies) but this is a failure in management and ultimately,franchise owner(s). This wasn't my first poor experience at this location and I've taken the survey. McDonald's can keep thefree fries or whatever they give you, but the best way to say thanks to your customer is to FIX THE PROBLEM!! Read more
What the heck is going on at this MDonalds? No utensils, staff that throw food at you and orders not being filled more than the... usual mistakes. I witnessed several people leave due to girl at counter saying they are out of almost everything. Where's themanager? Why isn't the staff being helped or overseen? It took over 25 minutes to get my order right after I kept showing themmy two orders. Read more