Reviews for Tropical Smoothie Cafe in Raleigh, NC

Worst experience ever!! I'm a secret shopper in my spare time, but wasn't shopping this particular store, but God how I wish I... was. I Went there after leaving the gym, famished, and the employees completely ignored me. Not 1 of them but ALL of them! Istood there for 5 minutes and not a word was uttered. I went to my car and came back and still not a good morning or welcome ofany sort. When I asked for the manager, the young lady went to the back and came back to the front, but with no manager. I couldhear them laughing in the back, so I called the store while I was in it. When they answered, they claimed they couldn't hear meand that I was on the phone with a manager, not knowing I was right in front of the store. I walked back in and told them Icould see them. She then said that no one told her a customer needed a manager. The lady that was on the phone claiming to be amanager hung up and walked to the front, and a man (who previously walked in and had a pleasant exchange with the employees)came forward asking who was on the phone. After I identified myself, and told him what happened, he gave a weak apology, as ifhe couldn't understand my frustration and asked what he could do for me. As if I would actually spend my money there for foodafter that!! Ruined my entire morning. I can't say it's because I'm Black either, because outside of the man I spoke with, allthe other employees were Black women!! I have no idea who the actual manager is either. DO NOT PATRONIZE THIS TROPICALSMOOTHIE!!!! They don't deserve the business! Read more

0 stars if I could , staff yelling profanity , singing with AirPods in at the register while texting instead of taking my order... , the best part is when she called my order, she threw/slammed my bag of food on the counter . Not even over exaggerating, theyare like my age I get it and all but you're at work not school. This tropical used to be nice . Seems like they just gave up onit lol. Leaving my review only bc I want to continue eating tropical but not have to deal with that. Read more

I hate walking into a place and the employees make you feel like your disturbing them for doing a job they are obviously getting... paid for.... just for them to goof around. The boyish manily looking chick was extremely rude... She had her back turned to mewhile i was trying to order just so she could play around with her little friends... adnd the smoothie wasn't even maderight...No flavor, it was actually pretty nasty. This is the second time i been here and all i do is waste money at thislocation. Get your some employees that enjoy their job and people because this crew ain't it Read more

wet floor sign on bathroom door with NO SIGNS of it being clean for multiple days , hair in sink , staffs attitude is... unwelcoming the floor in the lobby is littered with leaves and paper wrappings ! Was not offered my side that came with combo .Please hire people who care about the success of your business Read more

I have no choice but to give it a star, but is not deserving of it. I placed my order online, and it was ready when I arrived. I... guess that?s the good thing, however; as soon as I walked in there was a bad smell ????. The employees didn?t seem happy to bethere. There were no napkins so I had to ask for some. The whole environment was just so dirty. I wanted to ask for my moneyback but judging by the lack of enthusiasm it was going to be a challenge. The owner of this location should really evaluate hisestablishment and employees. ???????? Hopefully we don?t get sick from this food. Read more

Ive been here a few times, & the smoothies here are AMAZING!!! I ordered food for the first time today, I got the Thai salad,... which was also AMAZING, until I found a rubber band in my salad. I'm assuming it is from one of the veggies in the salad, but itstill completely ruined the salad & I refused to finish it. I'll go back for smoothies but HARD PASS on the food. Read more

DO NOT GO HERE!!! The staff doesn?t care about its customers, the cafe looks dirty, their current health score is a 96. If you... read the reviews you will see that this is a trend. Don?t give them your money. Here?s what happened with me: I placed anonline order for pick up today. I ordered th Baja chicken wrap and a smoothie. When I took my wrap back to the office to eatwhich is about a Five minute drive, the wrap was cold to the touch. When I decided to take a bite, the wrap was crunchy. Ilooked inside the wrap and saw that the rice wasn?t cooked all the way. It was crunchy. I tried calling the location to let themknow what happened, but the phone just kept ringing and ringing. After multiple failed attempts to reach them via phone, I thendecided to drive back. After I got to the register I explained to the cashier what had happened and his response was ?so youwant me to remake it for you??. No apology, no empathy, clear lack of concern for what happened. When I asked to speak with amanager he said I am. I explained how upsetting it was for me to waste my lunch break for this. He said ? he can understand howupsetting it can be when things aren?t made up to par? yet again no apology or empathy. They have lost my business and anyfuture business I would?ve given them from my office. Read more

This location has had its ups and downs. It seems to be getting better again. (Been coming here for a while since it?s the... closest) latest visit was quick service. They were out of some of their sides and the indoor and outdoor wasn?t as tidy asusual. Outdoor seating available. Restroom is clean. Staff is friendly and helpful. Read more