Reviews for PDQ Raleigh in Raleigh, NC
I loved this place when it first opened; while I realize that COVID has impacted the restaurant industry in a lot of different... ways, I feel the customer service has declined at this establishment. At the end of May 2022; my husband and I visited thisestablishment. The only difference in our meal was one item; we consumed exactly the same food otherwise for the rest of theday, so I knew that the food poisoning had to be caused by that on item. I notified the store, and the health department on May30, 2022. I received a call from the health department with follow-up questions; I then received a phone call from a malerepresentative (whose name I won't post) basically telling me that I was just wrong, that I had no idea what I ma talking about,that all the temps were in range, etc. Essentially, he just barely stopped short of calling me a liar. As someone who has workedin food service for 18 years, this is not the most beneficial way to handle this. I have the receipts for what I ate, I wentthrough the proper channels, and I know that people lie about the temps on occasion or fudge the numbers. I also know that COVIDhas impacted business, but that is no reason to serve bad product, which is what would have had to happen for me to become assick as I did. This is beside the burnt fries and overcooked chicken tenders because, which those are not great to eat, theycan't make you sick. What can? Expired or bad dairy products. I am so disappointed in how I was treated and and spoken to; Itruly enjoyed this place and was simply hoping they were having an off night. However, after experiencing how the leadershiptreats people they don't agree with, I will not set foot in this establishment again. And I will tell everyone I know not toeither. Protecting my friends from poor service and potential sickness is something I should do. Good luck. Read more
So happy the dining room is open! It's always so nice and clean. The fresh tenders are my favourite with sweet Sriracha paired... with the broccoli and mountain of parmesan cheese.. speedy friendly service too! Read more
First time trying PDQ. Me and the person I was with both got the spicy tender combos and were highly satisfied. Food came out... less than 5 mins and it was so fresh and hot. Our order taker Steve was very nice and funny, and i love how he was alwayscleaning or helping when he wasnt busy! If youre ever in raleigh come here! Read more
LGreat customer service from everyone! My 1st time visiting so I got tenders and fries. Both were cooked right then and tasted... good. All of the sauces have good flavor but I settled on plain ol ranch. My friend got the Honey butter tender sandwich andsaid it was delicious. Read more
First time trying PDQ and ordered the traditional tenders and fries. I felt like I was massively jipped on the fries. I hadn't... eaten one fry before taking that picture and as you can see there are barely any in there. On top of that, they weren't close tobeing fresh. They weren't bad by any means, I just barely got any and they were cold. The tenders were good though and probablysaved this review from being lower. Read more
Drive -Thru Visit Sunday: 4/17/2022 around 1PM EST I would like to highly stress the SIGNIFICANT & IMMENSELY POOR service level... at the PDQ Raleigh NC Falls of Neuse location. Upon entering the drive thru, we asked for a particular item that we havepurchased on the menu on our prior 1st visit. Which were the sweet potato fries. - we were told: since COVID our items havechanged. Understood. - thank you- no problem. We made modifications and proceeded with our order. Arriving to the 2nd window-we were never greeted. The Associate / manager opens the window & says: pull to the flag pole- we will bring it out. Notonce, greeted, asked if condiment?s were needed, offered our beverages with the meal. NOTHING!! -She said if you don?tmind: I did mind- moving up- due to the fact several vehicles were already parked & our initial visit to this location requiredus to park for our drive thru order- in which I kindly enlightened her, and I told her that we ended up having to pull backaround b/c the associate that came out asked us why were we just sitting in the parking lot. I explained during that visit thatwe have a paid receipt- with no completed order. We then re-entered the building- as the associates seemed dumbfounded- & weretold our order would be refunded. Which never happened. Needless to say, I did not really sweat the issue. But today 4/17/22 wasthe last straw. This establishment & location is beautiful, but the associates & customer service are like ?cancer? -(slowlykilling this business from the inside out). My wife & I came back b/c we believe in giving businesses another try. However, ifgiven the opportunity- I wouldn?t even come back if the meal items were free! I?m begging you- please coach- please re-train-please take time to adjust the small details that enhance customer service. Lastly- word of mouth travels faster than anymarketing brand or commercial. I will always speak of this negative impact & suggest to others to avoid the same Read more
Very fresh and delicious. My grilled chicken sandwhich was quite juicy and tender with crispy extra lettuce. The kids loved... their tender basket. They said it tasted like real chicken with no MSG! Quite refreshing to hear! The sweet tea was OK! Read more
I wanted to give a special shout out to the manager at this location. He was very personable and very understanding and helpful... even when I made a mistake in placing my order. He offered excellent customer service, all the food was correct, and on time. Iwill definitely be coming here again and thank you for helping me get that vanilla shake right Read more