Reviews for Dunkin' in Raleigh, NC
Stopped by the drive through last week around 4-5pm to get a dozen donuts. "Here's the thing," the worker over the intercom... said, "We are out of donuts." No apology, no explanation. A donut shop....out of donuts. Read more
I rarely leave reviews but this is our second time having a very bad experience. Drive-thru lines take 30+ minutes, when you go... inside it is completely unorganized. A lot of young, hard working employees but lack of management causes serious issues. Ourorder was wrong and we never got our order. Manager walked out when staff needed support and did not want to communicate withcustomers. 0/10 recommend Read more
Great experience! After reading all of the negative reviews I was hesitant to stop by. However, the team completely proved... everyone wrong. I stopped by on a Friday at 11am and they were friendly, helpful, fast, and got everything in my order correct.The bagel I ordered was toasted perfectly and all the food was fresh. I will be coming back again. Thank you DD team for yourhelp! Read more
Asked the cashier for 4 packs of ketchup, she gave me 2 so I politely asked for one more as she was walking back I reached out... to get the ketchup packet and she just sat it on the counter, why put it on the counter when she seen my hand there for her toplace it in, left the ketchup packet on the counter and walked out. Human decency is hard to come by nowadays Read more
They were open, that?s why I gave them the second star. They were courageous enough to think they could weather the storm... seriously understaffed. Waited for 15 minutes in the drive-through line, then I went inside and stood for 20 minutes. Ioverheard mass confusion, lack of knowledge/training, and several customers that turned away frustrated. I will give themanother shot, but not before staffing and training can get up to par. Read more
Have been through drive-through multiple times and always great experience. Went inside this morning. I am posting because... despite having many customers at the window and the counter, the two staff members provided great service. It was obvious thatthey were short one additional staff member and they were doing an amazing job handling the morning rush. Just want to point outthe great job that was done. Read more
Went here today and yesterday. The staff was very friendly and informative. And my items were fresh and not stale at all.
We come here almost everyday for coffee. Aaron is an excellent employee and so incredibly friendly. We don?t even have to say... our order to him just saying hello in the speaker does the trick. Definitely the best Dunkin around. Hands down 1000% betterthan Wilmington St location, even though it?s more convenient for me to go there, I come to this one everytime. Read more