Reviews for Dairy Queen Grill & Chill in Raleigh, NC
Terrible customer service! The girl at the drive-thru window was Rude! I pulled up to the window and wasn't greeted only asked... for my payment. I paid and she gave me my order. I asked for a spoon not realizing it was already in the dish. The girl andmanager told me it was in the cup. The girl than slammed the drive-thru window in my face. I went in and asked for a refund andtold the manager she was rude Read more
My coworker and I just left and this was one of the most pleasant experiences I've had at DQ. We were promptly greeted, orders... were taken, and food was brought out super quickly. Brian came over to the table to ask how everything was and he was verydelightful. I'll definitely be back!! Read more
Went to drive thru 10/6/22 @ 7:07 p.m. Young man that took our order was personable but, when we got to the actual pick up... window the young lady was the complete opposite. She literally did not utter one word! Not only that but her jeans were tootight and you could see the upper part of her backside. Then she had the audacity to do the "my pants need to be pulled upshimmy shake" which wasn't appealing at all. Next, she grabs the tops to our sundaes by sticking her fingers inside the topsafter pulling up her pants and pulling her sweatshirt down without washing or sanitizing her hands. Management needs to be awareof this and she wasn't wearing her mask correctly. It was on her chin. Someone that is more persona le and sanitary needs tobe in the role at the window. I hope management corrects this and puts her somewhere that doesn't interact with customers. Wethrew our sundaes away after further discussion . Read more
Great experience recently, Anthony was very kind and patient with our group. He took the time to double check allergy info on... the frozen dessert one of our guests wanted. Thorough and empathetic. Best customer service I've had in fast food in a while. Read more
We called this Dairy Queen to ask if we could pick up an undecorated cake through the drive through and we were told they were... in stock and that wasn?t a problem. A half hour later, after waiting at least ten minutes in line, the woman working the drivethrough told us that wasn?t possible and we had to go inside. After telling her we had called ahead she insisted that we hadn?tcalled that location and they wouldn?t do it. I don?t appreciate being called a liar and I?m not sure what?s difficult aboutpassing a small cake through a window, especially since it?s been done for us before, at this location, at least twice. We leftwithout another word and it?s annoying enough that taking that into consideration with the guarantee of a minimum 10-20 minutewait in their slow drive through we probably won?t be back. It?s faster to go into a grocery store at this point for bettertasting ice cream. Ridiculous. Read more
I was NOT happy to pay over $3 for something I could have got for much cheaper at McDonald's. I ordered a medium but it more... looks like a small plus they were out of the toppings that they are most famous for. Smh Read more
Today was my first visit to this Diary Queen. The drive-thru was moving fast. We got the strawberry sundae & brownie sundae they... were sooooo good. Brandon was so nice and professional. I told him being a Senior citizen I love great customer service and hehas the best personality. I will be back to this Diary Queen. Happy Customer???? Read more
Bryan and Soraya at 5260 New Bern Ave in NC are some of the nicest human beings I have ever interacted with. I?m usually not one... to leave reviews, but I couldn't pass up on this opportunity. From the get go both Soraya and Bryan were extremely pleasant tospeak to. I?m not from the area but really appreciate common courtesy. Food was promptly served and given to me with a smile.God bless them both Read more