Reviews for Auntie Anne's in Raleigh, NC
I wouldn't give them a 1 but that's the lowest I could go! Zero customer service. They sold me a bucket of cold pretzels from... the online order I placed. They lied two me 3 times that they were fresh. Buyer beware! Read more
They will lie and tell you the pretzel is fresh then when you ask for a refund they lie and say they have to talk to supervisor,... bad service then they speak they language so u want know what they saying. Read more
The food is delicious but the customer service is awful. The first time I came was around 5:00ish, I had a guy who was rude. He... was unhelpful with the menu and unresponsive. He rushed us into what to get when I asked for a moment. Once I got my food, hewalked away without saying a word. The second time we came around 5:30-6:00. We had a woman who also rushed us. She was again,not very helpful & had terrible customer service. I apologized for taking so long to order after asking for a moment & she juststared at me. Again, once we got our food she walked off without saying anything. I understand wanting to go home already butthere is no need to be rude. The food is amazing but isn?t good enough to deal with terrible customer service. Both times Ialmost decided not to get the food. I do not recommend coming here & won?t be returning. Read more
Cinnamon bites were warm and delicious. Two young ladies greeted me promptly and were very helpful at the auntie Annie?s store... upstairs. Husband frequents both and he?s always pleased Read more
Staff here is rude, they are always doing unsanitary things; sitting on counters using there phones or touching hair money. The... so call manager with last name Tapia always has something to say, if you complain about the quality of the food. They always saythey are close when is 15-20 mins before closing. Read more
I was so disappointed I drove 30 minutes to this location to grab a pepperoni pretzel and he only ones they had were all burnt.... Then the server tried to state that that's how they come out when that's not how they come out. Mted cheese doesn't look likeburnt cheese. So disappointed. What's even more disappointing is when I get to my car I realize she gives me the wrong dippingsauce. Please if you get a paycheck from this place pay attention to what you're doing. No matter how much the cost of the foodis, people prefer quality food over burnt food. Read more
Horrible customer service by an employee. She was eating a pretzel with her back turned on the phone. The other male employee... was taking a customer. My mother was trying to grab the attention of the woman to ask a question and she stays unbothered notmoving or responding. The male employee stares at her waiting for a response and we walk off. I love their pretzels and I?venever had an experience like that before. I pray that they find someone else to give better customer service. Read more
The Customer Service there is Terrible?? Although it was only $4 and some change I wish I had not spent that with them. The... young lady on duty today was such a sorry excuse for an employee. I don?t normally say this BUT I HOPE THIS LOCATION CLOSES DOWN******. Save your money it?s not worth it they gave me an old pretzel ???? not fresh at all !!!!! Read more