Reviews for Baskin-Robbins in Queens, NY
I ordered a snowman cake for my moms birthday. I ordered the cake on the 21st and needed it for the 22. Now the cake is suppose... to be 24-48 hours depending on the style and etc. In this case it took 24hrs. Now on the 22 at approximately 12pm the women whowas suppose to make the cake calls and ask if I can pick up the cake at a later time. I asked why ? She said because she wasn?thome so ok I agreed. I then came to my senses and called her back and specifically asked , if you knew a cake was suppose to bemade since yesterday why isn?t the cake made ? I do not want a rushed cake. She said no problem come at 6. Now around 4 shecalled back stating the cake was ready and it looked so nice. Well I?m here to tell you when I got the the location at 5:30 toget this cake. IT LOOKED NOTHING LIKE THE PICTURE. Not to mention it had a graduation cap!!!! Now who has a graduation in themiddle of December? It was for a birthday not a graduation. The cake was a simple round cake no tiers or anything, this cake had2 balls , a graduation cap , and it looked horrible and rushed. All I can do was get my refund back. I called the lady rightafter and informed her work was rushed and not properly done. She then responds ?I had no picture ? well if its on the websiteand your a worker you should know what it looks like correct ? Just terrible. I wouldn?t recommend getting a character cake oranything that needs decorations from them. A simple cake yes but a character cake NO. Read more
I love cakes but Cashiers are very rude and terrible service ????
Good after church treat small of space but clean
Love here
Terrible service and way too crowded
Crowded and not clean
The cakes they have are good prices
Inconsiderate unorganized staff. My order was messed up multiple times. Would not recommend?.