Reviews for Jimmy John's in Pullman, WA
totally messed up my sandwich. the country club is ham and turkey, they gave me something with salami. i also asked for it cut... in half and nope. just look at my receipt vs sandwich, sorry it?s kind of dark. Read more
They?re struggling with extremely slow deliveries lately. We called an hour after ordering and were told a few of their drivers... when home and that the food would get there when it got there. The food came and the driver blamed it on us being outside thedelivery zone, despite being in Pullman city limits and never being informed of that on the phone, neither when we ordered orwhen we called back an hour later. He then told us ?not to worry? because he didn?t have any deliveries and no one was waitingto get their food because of us, as if we hadn?t just waited over 2 hours? Read more
The Pullman, WA location is so bad about taking FOREVER on deliveries. I expect it to take a little longer than usual around... lunch time and especially since it is a delivery order, but the last couple times I've ordered from this location, I received myorder 2-3 hours after it was placed. When I called the location, all I was told is that they're short staffed and that my orderwould be there soon. I'm sorry, but if my store was short staffed, I would shut down delivery orders for the day or a few hours,just to get caught up. Read more
We had fast friendly service. The guy working was by himself. He was making another order when we arrived. He greeted us and... said he would be right over. He took our order and money and immediately started making it. The phone rang he was answeringquestions while still doing things for our sandwiches. In walks someone else. He is done on the phone and comes to take the neworder. Then about 1.5 minutes goes by and boom food in our hands. It all happened in about 5 min. Impressive and our food wasdelish ND only 20 bucks for both of us. That's pretty darn good these days. Highly recommend Pullman Jimmy John's Read more
Stopped in for a quick lunch today, the employees were quite lovely - kind and friendly. The food was made fast, and it tastes... great! Living for all the smiles and laughing in there. Good vibes. Thanks again! Read more
This place has really gone downhill the past two years. The order online option is frequently unavailable for some reason,... orders now take forever to arrive, they are frequently out of items (though I won't blame them for supply chain issues), theyforget items like cookies and chips, and the overall quality of the food is so much worse than it used to be. My sandwiches arealways a mess when they arrive now, and the last one was completely sopping wet with pickle juice - the entire bag was literallydripping when they handed it to me. Really disappointed since this is one of the few places in Pullman that delivers withoutinsane extra costs for Door Dash or other delivery services. Read more
*waited over 2 hours for two sandwiches and never received them* Ordered food through Doordash at 11:24pm, it said it would be... here around 11:40 (I?ve worked for the service industry for years, so I was being polite for the first call, and the next call).12:05am rolled around and it wasn?t here, so I called the store and they said the driver just grabbed it. Waited 30 minutes (now12:35), still nothing. Called again, manager said it was on its way. 1:30am rolled around, called again as it wasn?t here. Galwho answered said she was the driver and already dropped it off over an hour ago (had a bit of an attitude). She gave the phoneto the manager at the time. He said they can?t do anything since it was taken to the wrong address (never had issues with theaddress before) and it was late. I waited two hours for sandwiches that never showed, i called three separate times asking aboutthem and kept getting told they were on their way when they weren?t. Guy was nice at first, so I?ll give them two stars. Butwaiting over 2 hours and getting nothing then getting an attitude from the supposed delivery girl? Not a fan. Read more
I will not be ordering food from this store any longer. The deliveries are consistently over 2 hours late and the staff is rude... and unprofessional when I call. The delivery people rarely follow delivery instructions so my food is always delivered to thewrong place. It?s extremely disappointing as I?ve been in Pullman all my life and have had amazing experiences here in the past. Read more