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Reviews for Insomnia Cookies in Pullman, WA

Garry Lynn 1 year ago
5

Food is always ready on time. Staff is so nice. The cookies are to die for.. seriously they beat out any and all competition.

rebecca lupinacci 2 years ago
5

A bit pricey but still delicious and my cookies were baking when I walked in to pick up my order. Still warm when I made it... home. The cookie butter and cream cheese icing are also quite tasty. The little mini chocolate chips cookies with the dippingicing is something I will most definitely go back for. And the root beer float cookie sandwich yeah it tastes like a root beerfloat without the fizz just like they say on the website. If you haven't tried these cookies I recommend splurging and givingthem a go. The left over cookies are still soft and yummy 2 days later Read more

Kristy Linerud 2 years ago
1

Ordered cookies/brownie to be sent to my daughter at work for her birthday on the 4th of July across the country. The brownie... didn?t show up which was the whole point. I called and they said they?d refund the $ for the brownie. They never have and nowthey can?t find my name in the system. Their customer service voicemail is continually full Read more

Casey England 2 years ago
1

There had been a guy that had just delivered to a house on Southeast South Street driving a silver vehicle on July 5th around... 630pm. The young guy was on his phone and proceeded to back up and was not paying attention. I honked to get his attention sothat he would not hit my personal vehicle.The employees responses to me honking to get his attention was to flipped me off. Read more

Amelie Schandel 2 years ago
5

My cookies accidentally got delivered to the wrong apartment and they just had the driver go and give us new cookies :) It was... definitely partly my fault because I forgot to put my apartment number so I had to call and tell it to them and I'm guessingthat they misheard me. They have really good cookies and good vegan options. Definitely recommend!! Also, the person who pickedup the phone a second time was named Rachel, she was cool and helped a lot! 10/10 service :) Read more

Lane Hansen 2 years ago
5

Incredible. I'm vegan an ordered 20 cookies, yet i ordered 3 non-vegans cookies for my friend. When i opened my box the vegan... cookies were in a separate little paper pouch. This kid of attention to detail and care for the customer is beautiful, and I'mconstantly having this experience with Insomnia.delicious vegan cookies, good delivery, great customer experience. I wish Icould give them more than 5 stars, i really love this place ?? Read more

April Porter 2 years ago
4

I give them a 4.5 their cookies are yummy. They came warm and ready to eat. I highly suggest their vegan cookies.

R.J. Murphy 3 years ago
1

Good cookies, but unfortunately, very poor customer service. We've had them deliver our cookies to other houses, bring us the... wrong items, and more. Most recently, I placed an order on their app. I was charged, but the order didn't show up on my app. Icalled to try to resolve it with the store and was told that there was nothing they could do. That I could call the corporatenumber (which they don't have in store) and ask for a refund (which will take 3-5 business days.) Sad, when I just wanted myitems I was charged for. Currently on hold with corporate, which isn't how I wanted to spend my Saturday night. Read more