Reviews for Papa Johns Pizza in Provo, UT
Tried ordering a pizza online and was met with an error message when trying to place the order, but my credit card was charged... twice. Called the location to see what was going on and they said they didn?t have my order so they couldn?t do anything aboutit. When I asked if I could just place an order over the phone they said yeah if you call back in 10 minutes to do it? likewhat? Terrible terrible customer service and I may be out $32 with no pizza. Read more
I don't recommend coming here for the BYU50 deal. I ordered online at 3 pm for a pick-up at 5:30. I got here at 5:30 and waited... until 8:00, when they finally told me my pizza was being made. I finally got my one pizza at 8:30. This location isunderstaffed and under organized. I know I came on a busy night, but this is ridiculous. On the bright side, I was compensatedfor my trouble with a free pizza. Read more
Normally my experience here is fine. But two days ago I ordered six pizzas for a dinner for 15 people at about 2:30 PM for pick... up at about 6:30 PM. This would give me a 30 minute buffer before my dinner at 7 PM. When I arrive shortly before 6:30 PM I wasinformed that they had 200 orders and there was a two hour delay. Knowing that that would not work for my deadline at 7 PM, Iwas forced to cancel my order and scramble for a fast food solution. I understand that sometimes companies are bogged down withorders, but the fact that no communication was made to inform me that my pizza was going to be delayed up until the last minutewhen I arrived, is unacceptable. Disappointing experience. Read more
I was in charge of ordering pizza for my club at BYU. I called the day before to order 15 pizzas. They confirmed that everything... was good to go for the delivery the next day. Long story short, they never delivered the order and 60 people went withoutpromised pizza. This is the 2nd time this has happened to my club. BYU clubs beware. Read more
ordered a pizza online at 558 pm sept 12th it said 124 to 134 minutes for delivery thats a long time but fine at 1008 pm text... msg update says its on its way 4 hours later! called store at 825 to cancel order just rang no answer i have to get up for workat 4 am i went to bed at 9 pm hope they enjoyed the pizza Read more
TLDR: Messed up our order and remake didn't show up. Splurged on pepperoni stuffed crust. Showed up and were ignored for 10... minutes. Once we finally got our order and went home, saw that they had given us the wrong order. No stuffed crust and bananapeppers added? Called in to ask for a remake. Female employee offered to have the remade delivered to us and checked ouraddress. 1.5 hours and there was no pizza. I called in to check the status, and the male employee said the remake had never beenschedule/made/delivered. Told me he could have it remade and delivered for an additional $3-4. I didn't want to pay extra whenwe had already paid extra for stuffed crust and never gotten that. Asked if he could have a manager waive the fee or if we couldhave future credit, so we don't have to go out of our way tonight. Yes, he confirmed our address, and told us it would be therein 30 minutes, 50 minutes max. 2 hours later... no pizza. Figured I would call in the morning. Next morning, we find our pizzaoutside covered in ants. No knocks or doorbell, and we checked out front @11pm the night before (we had originally ordered @6). Read more
Not the first time ordering, normally good pizza but this time it came with something special inside! Guessing a peice of the... sauce packaging. ???? Manager blamed morning prep, and offered a remake. We declined, but was really disappointed she didnttake responsibility. Otherwise I'd have just brushed it off. Will order again for sure. Call it a fluke. Read more
I ordered ahead and it was delivered right on time. About 30-40 minutes later, there?s a knock on the door. Another delivery... guy, with the same order. They were pretty sure they cooked and delivered it. But since they weren?t certain, they made it againand delivered it again. That?s great customer care! Read more