Reviews for Del Taco in Prescott Valley, AZ
Always get my order wrong ?? even adds stuff not asked for. Worst del taco ever ??I asked for no onions they add jalapeños. ... Fried cold and had to put in microwave at home to heat up. This is ridiculous.. Hardly any chili and no sourcream. My sons meal I asked for no lettuce or tomatoes and of course that was wrong as well. Mind you I was the only person in the drove thruline. My son is 6 and will comment ever time we go " hope they make it right this time ". Read more
Food was fresh and good. Cleanliness of the floor was unacceptable. We were in the restaurant 1/2 hour, french fries on the... floor in front of register that had been walked thru and tracked towards the beverage area. Also could see food on the floor inthe kitchen area. 6 employees working and food was still there when we left. Read more
Normally I am pretty patient. I get the staff shortages and I try to give the benefit of the doubt when I see people are really... putting in an effort. Not so here. We were in the drive through for almost 20 minutes. Now I can understand in some cases, theyare doing the best they can, but LITERALLY EVERY STAFF MEMBER had a phone in their hand. No one was even "trying" to get ordersdone. They all just stood around and kept looking at their phones. When we got the food, it was horribly put together. All theburritos were smashed and the contents completely out of the tortillas and on the wrappers. The special burrito we ordered wedidn't find until much later. It was on the very bottom inside the pack of burritos. Fiesta pack, I think it was called? Thetacos were not hot by any means and they had tomatoes in them. Now that could have been my mistake, but I didn't think they weresupposed to have them. I figured with the wait, they were waiting on more meat to be made? But with lukewarm meat at best,apparently that wasn't the case. Do yourself a favor and just skip this location. They don't even try. If you're going to spendmoney and have a wait, do it somewhere where the wait is at least justified and the staff at least act like they care. Read more
I placed a mobile app order which disappeared from my phone, as well as when I got there they had no record of it. Showing them... that I had been charged literally minutes prior to my arriving, the response was we're not affiliated with the app, so you'llhave to call them. Understandable for the refund, but would not take my order even though I would have been paying twice. Theattitude was uncalled for as I was being extremely nice, I was not aware my order had disappeared until I got to the speakerand they told me to pull to the window to figure it out. I'm assuming my order was cancelled from their end as my phoneliterally still said pull up to the speaker and state I was there for my pick up order. Also assuming that is why they had mepull up to the window so I couldn't place the order. During my drive thru wait, I noticed people were able to go inside andthen they locked the door so people could no longer walk in. Have heard this is the worst Del Taco to visit but now I know. Iunderstand it gets busy and everyone is short staffed, I just feel like they should have been some sort of resolve or allowed meto place the order. Read more
Over charged me for chicken tacos and had to refund me. Gave me soggy fish tacos with disgusting old limes IN THE TACO NOT ON... THE SIDE. Almost choked on the lime. Orserd a large fry that wasn't even filled up half way. Worst del taco ever. Read more
I'm really trying to give this location as much chance as possible. I love Del Taco, yet this is not the first time I've felt... that the quality of the food service was lacking. In the past, I chalked it perhaps the employees having a rough day. Yet, thistime, I think something needs to said because this is just incentive to the customer's expectations. The pictures are supposedto be Beyond Tacos. I've taken two pictures of each taco. I would get them without cheese, so that means this taco shouldcontain (according to their menu): Beyond Meat, lettuce, tomatoes. As you can see, there is beyond meat, and some lettuce. Notomatoes and clearly the shells are only half full. Read more
Food was hot. Hot fresh fries were a nice change. Wife had two fish tacos with lime/lemon fries and an ice tea. I had del tacos... they were nice full of cheese, meat and lettuce. With hot sauce ????. Read more
Sat in drive thru for over 20 minutes. No customer service skills at all. I paid for my food then continued to wait until I... received my food for over 15 minutes. After finally receiving my food it was all shoved into one bag with all my food smashed. Ihaven't been to this Del Taco in months because of how horrible everything has become. I heard it was under new management andthat things were better.....from this experience I would say that it is exactly the same. No more Del Taco in Prescott Valleyanymore I guess. Disappointed ?? Read more