Reviews for Pizza Hut in Prescott, AZ
We've had mixed experiences with this location. Usually delays in delivery but nothing too unreasonable until tonight. I'm out... of town and my husband's phone is broken so he can't make calls. He ordered pizza and wings directly from their website. Thewings arrived via DoorDash which, again, he didn't use. Almost 2 hours later he tells me on FB messenger that the pizza isstill nowhere to be seen. So I call the location, tell them our situation and give the order information but they act like theycan't do anything unless they have the number that called in the order despite me telling them multiple times the order wasplaced on their website. Person on the other end says they'll check on it, then 2 seconds later a new person is on the phonethanking me for holding? And I had to explain the entire thing all over! Finally got the pizza sent out with the only optionsoffered "do you want us to send the pizza or do you want a refund credit to your account". One or the other. Not both. After 2hours. Likely will never order from this location again after such a mess so a refund credit would be worthless. Read more
The staff there today was excellent! Professional, courteous, n fun! Halloween spirit is in the air there too! The place looks... cute n the pizza was fresh n yummy! Read more
They totally burned the pizza! Had to throw it away! Way to hard to even eat.
The driver was very friendly, food was hot and delicious, and it arrived quickly. No errors in the order, it was made just... right. Keep up the great work! Read more
My carryout order was incorrect and their in store phone system was apparently turned off and it only rang several times and... then cut me off. I tried to reach them unsuccessfully for almost 3 hours. They're glad to take your order but lord forbid youneed to report a problem. Way too many other pizza joints will gladly welcome my business. Read more
I had bad pizza and bad service from another pizza place. So I decided to try pizza hut for my first time and im so glad I did.... I had a supreme pizza it was a great pizza . I highly recommend you try it too. Thanks pizza hut. Craig. Read more
This Pizza Hut has serious problems. We have ordered several times. For delivery. They never deliver. We have to call several... times to either get them to deliver, or to go pick up our self. It?s not a lack of staffing, it?s a lack of care. They routinelyclose the shop, do not deliver their final orders, do not call customers, do not provide any service after they?ve taken mymoney. Management over there is seriously lacking. This is the last time we will be trying. Three orders in a row have not beendelivered. Last night, No delivery or phone call or refund Read more
I ordered a huge order right at 10 I know terrible, but they called right away and said it?ll be a lil later then said and I was... totally fine with that, the food when it came was AMAZING. That pizza was definitely handled with love and care this morning?????? YALL made my toddlers happy ???? Read more