Reviews for Viking Brew Coffee in Poulsbo, WA
If I could give less then one star I would. As someone who owns 3 businesses in our town, 1 of which is a VERY successful coffee... house, I am shocked and appaled about the HORRIBLE customer service we received tonight. From asking the barista if she couldplease pour some of my americano out to add the extra cream and whip cream I asked for when ordering because upon handing me mycup it was missing, and her telling me "she didn't have to dump any out" ???? To them forgetting my sugar free red bull and whenI let them know we were still waiting for it, the other girl, clearly a manager, said we didn't pay for it, I said oh we orderedit, the first girl said "no, you asked if we had sugar free red bull" ???? So I ordered one again, the first girl then rang meup for an entire spritzer, costing 6.25 for a can, I asked if that was the price for just a can, the manager came over and saidno, and was going to refund me, while starting the process of refunding me, I let her know that the girl who helped me treatedus rudely, that girl then proceeded to, in front of us at the espresso machine, start shaking her head and laughing at us, WOW!I pointed it out to her manager that she is now laughing at me as you can see, that manager, then called me a Karen told me iwas raising my voice, I wasn't, put her boss on speaker phone, proceeded to yell at me, put the camera on me so her boss couldsee, pointing the phone at me, her other boss came in, heard her cuss at me, she thew my credit Card at me, AT. ME. ON. THEGROUND. Repeatedly yelling at me, badgering me, horrible, ALLLLLLL while these bosses did nothing, my mom had to record thewhole thing because it was so shocking!!! Never in our lives have we been treated like this. NEVER under any circumstances is itok to laugh at a customer, cuss at them or call them names, NEVER. This place should be absolutely ashamed. I will post onsocial media also and I expect an absolute apology. This whole process was stressful, embarras Read more
Just witnessed the worst customer experience I've ever had. Stopped in for coffee with my two daughters after a fun day at the... tacoma dome, only to be blind sided by two very rude barista's. We were yelled at, sweared at, called names, and even had ourcredit card thrown at us. All because we complained about one of them being rude. And being overcharged for an item. The ownereven showed up and witnessed his employee talking to customers that way, and did nothing to defuse the situation. Clearly hisemployee was out of control and out of line. I wish I could give less then 1 star. Will NEVER go back! Read more
Really outstanding roast. Just dark enough to bring out the full flavor. Balanced blend of beans. New favorite.
Great atmosphere. I can be picky when it comes to coffee shops, but what I had seemed to hurt my belly. Tasted good tho.
Please learn how to make a matcha latte. The matcha powder was not mixed in and caked on the bottom of the drink. After asking... them to mix it correctly, they said they did their best. So gross I couldn't mix it myself and had to toss it out. Read more
A lovely coffee shop in Poulsbo town. I love sitting here to enjoin a beautiful shopping street or taking a small break from... walking around. The place is not super busy. Perfect decoration for photographs. Good coffee, bakery and sandwich. Read more
Excellent coffee and friendly coffee, but go down and pick up a pastry from Sluys
Absolutely great spot, great coffee, great costumer service!! Literally one of the best lattes I've had in the kitsap area! Not... sure what the latest review is about, they were so sweet & generous, as well as accommodating. Specially in a time of shortstaffing! Kudos to this coffee shop & their staff. Cute atmosphere, the vibes & arch invite you in, the indie music & latte artmakes you stay!! DO NOT SKIP. There's typically one barista so you might have to wait but so worth it! Read more