Reviews for Krispy Kreme in Portsmouth, VA
Went in at 730 this morning and there were quite a few choices online that were not offered in store. This would have been fine,... but Fatima was completely unhelpful and seemed like she didn?t want to be bothered with customers. Also the iced coffee wasundrinkable. Wouldn?t recommend this location. Read more
Light was on for hot donuts! We ordered a mixed dozen with 6 glazed in that dozen. All were refrigerator cold!!! Didnt bother... to check before I left....you know, light on...hot donuts...I called and they are going to give me 6 hot donuts next time. Ended up microwaving... Read more
We've never been to this location but I wanted to try the pumpkin donut. Well, we will NOT be back. We ordered in the drive... thru, and started with a dozen donuts. As we picked donuts, the woman got an attitude and said, "Nu-uh, you can't do that!That's 13! You said a dozen." Okay, cool. So the appropriate, customer oriented, DIRECTLY RELATED TO SELLING MORE DONUTSresponse would have been something along the lines of, "We actually have a dozen for you. Would you like additional donuts?" Then we got a medium iced coffee... I'm pretty sure she deliberately gave us a small because she was still in her feelings overDONUTS. We paid for a medium so I looked up the actual sizes on the website when we got home because maybe their medium is justridiculously small? Nope. She absolutely handed us a 12 ounce and NOT a 16 ounce cup. She didn't even finish our transaction,just walked away. When we got to the window, the poor woman standing there said she didn't even have an order and we had torepeat what we had and wait for her to ring us up. The woman who rang us up was nice, but the entirety of the exchange wasneedlessly unpleasant. Sometimes the customer is the issue, and sometimes employees have a bad day, but she was completely extrafor no reason AND short changed us for what we actually paid for. Our dozen wasn't even the assortment we asked for! Not asingle custard we asked for, and nothing about them being sold out, what did we want to sub, NOTHING. We still stick withDunkin! Read more
Claim to be open till 11pm but it?s 9:12pm on Saturday night and they are closed but the hot light is on.
It was clean. Employees were friendly. Donuts were good. Around 4th of July,if you wear red,white,and blue you can get a free... donut.And,if the hot light is on you can get freshly cooked glazed donuts. Read more
Drive through female(blonde locks) TERRIBLE CUSTOMER SERVICE ALL THE WAY ACROSS THE BOARD AND Doughnuts were stale with the Hot... and Now Sign on. Definitely like the KK in VB Better! Read more
We always enjoy our purchase from Krispy Kreme. As far as we are concerned, they are the best doughnuts made today ! Really... appreciate the register person stating you buy a dozen you get another for one dollar. Read more
The fresh hot sign was on but the donuts were anything but hot and fresh. Then they tried to pass off a small drink as a large... one. Read more