Reviews for Dunkin' in Portsmouth, VA
Literally the best dunkin meal and service I've ever had. Bacon was crispy. Coffee was perfect. Service was amazing. Keep up the... good work! Read more
A kind yet fast staff i had gone through the drive thru using mobile order i wasnt in the line for more then 3 minutes receiving... my coffee in hand made to perfection given to me with a smile Read more
I said no cheese, the guy confirmed no cheese. And I, lactose intolerant, got cheese. There was even no one behind us or in the... store. It was a slow day for them and they still managed to mess up the order. And put way to much pepper on the other sandwichwe ordered. Would not recommend unless getting a simple coffee order. Read more
I just want to leave a review for this location!! One of my favorite ones around! They are always soo nice and always make my... coffee the way I like it! I believe one of the ladies name is Tonya is amazing!! She is always so happy and nice! I've been tosome DD where they are rude or just act like they don't like working there! But this location is by far the best! Thank youTonya for being such a great worker!???? Read more
My husband went to this location and ordered a mocha ice coffee and a bunch of donuts but specifically 6 chocolate frosted and... they gave him one and the rest of the chocolate frosted had sprinkles. We were just going to deal with that until he took a biteinto the donut and found a hair. I've called 7 times in a row and Facebook message this location with no response. I want mymoney back. Read more
Wife asked for ice coffee. They put HOT coffee in the plastic cup and put one ice cube in it that melted instantly. Not sure if... there is someone new working there or what but its been horrible getting normal orders from there Separate occasion, woman wasvery rude when we had our dog in the back seat. She refused to hand the order to us, like our dog was going to jump out. (Dogwas clearly being calm and just sitting there not even looking at her) Read more
This store double charges for almond milk substitutions on lattes - with no request for ?double? or ?extra?. There?s no reason... for this, as the menu prices and app prices for the same customizations should be the same. It?s the only location I?ve everbeen to that does it, and they claim the site supervisor told them to. It is unfair and is ripping off people, 50cents at atime. Ordering through the app there is no double charge and also allows for adding whipped cream, which the site has alsocontested is not allowed without upgrading to a signature latte (again, the app has no problem doing this.). It?s been going onfor months and I feel like if they?re ripping me off, they?re doing it to others too. I?m sure the staff are great people, butordering in the drive thru is a struggle sometimes - and definitely not worth the risk of still being unfairly charged. The sitedown near Chesapeake Square charges appropriately and has no issue taking orders. Why is there a difference? Order via the appto pick up and skip the risk of being charged above advertised pricing, or visit another location. I can?t be alone in noticingthis - and if I am, maybe someone else will too. Read more
If i could rate 0 stars I would. The first time I went here the coffee tasted HORRENDOUS and my sandwich was BURNT. Figured I'd... give it another try, well the woman at the drive thru ANSWERED HER CELL PHONE mid taking my order and I sat there listening toher cussing out someone on the phone about money. Very very unprofessional and unacceptable. Eventually a guy took over tofinish my order and when I got my stuff my HOT coffee was cold and could tell that they obviously didn't have the pot on awarmer. I worked for dunkin for 4 years back in my HS days and I know how it all works. It was my first, second and LAST timeever going to this dunkin ever again. Read more