Reviews for Palio Dessert and Espresso in Portland, OR
Rude!! Non-accepting. Awful customer service. Worst coffee shop experience of my life!! My friends all ordered expensive coffees... (which I paid for) and I had a water. We quietly sat down at a table together and they worked on their laptops. The older ladymarched directly to our table after we had been there ten minutes and handed me a menu, telling me accusingly that I shouldorder if I was going to be sitting there, that ?most people order if they are even going to be in here!? as she stared me down.I felt so unwelcomed that I left to go for a walk instead of being able to spend time with my friends, as I couldn?t evenconcentrate on my writing. As I left the guy behind the counter just glared at me. I was visiting Portland for the weekend fromout of state. This was a terrible experience!! Read more
Such a cool spot in Ladd's Addition to get an excellent coffee and relax. So chill and nice people make this a great place to... check out. Read more
I brought a small group of middle schoolers there on an off-school day to meet up and discuss books. The place was *empty*... except for two other customers (and now I know why). I went up to the counter to buy a warm drink and pastry and the personworking there said I needed to buy something for everyone. I answered that they didn?t want anything (one of the group hadalready offered to buy for the rest) but that I?d buy my own kid a drink. He replied ?Everyone has to make a purchase. Thisisn?t a daycare.? I said, stunned, ?I?m not asking you to care for them?? He interrupted ?When you?re taking up THAT much room,especially. Everyone has to buy something.? We were a party of 5 at a single table. In an EMPTY cafe. Absurd. We left withoutmaking a purchase. As many reviewers have said, I understand needing to pay your bills as well as the idea of respecting thefact that it is a cafe and not a free meeting space.i had approached the counter intending to respect that idea. Plus, it?s alocal place that we?ve always found pleasant, if a little over-priced. But isn?t there a much nicer way of reminding yourcustomers of that concept. Especially a customer who is AT the counter ordering something? ?This isn?t a daycare.? Wow. I hadn?tleft the kids (who were 12-13, btw) there on their own. They were quiet and well-behaved *discussing reading* and school on anoff-school day, at a local (did I mention EMPTY?) business in their neighborhood. Well, this place has lost me and my entirefamily as customers for life. I will never go to or recommend this once lovely, inviting cafe that has devolved into a rudehaven for snobs and mediocre food. The worst customer service mentality I have ever experienced. Shame on them. I won?t be atall surprised when they shut down. Read more
Beautiful coffee shop and location, a long favorite of mine. I used to love to come here a couple years ago for their vegan... dessert options. After moving back to Portland, I went today and not a single option was there :( Read more
The person working there was unnecessarily harsh. My partner purchased a coffee and pastry and because I personally did not make... a purchase, this person singled me out to tell me the restroom wasn't for me to use. He interrupted me and told me "I'm notdoing this" when I was trying to explain that my partner and I would be sharing. We often make orders to share. He rudely toldme to "do whatever you're going to do," and walked away from me. I felt specifically picked on, so we left. I let this personknow I was leaving and he ignored me. I will not come back here knowing this antagonistic person works here. What's so sad ishow I understand how restrooms work - they're for customers, I get it, but do you single out every single person who walksthrough the door with friends or family that doesn't make a purchase right away? We had barely gotten settled in and had everyintention of staying a while and making additional purchases, but were not even given the chance. Once we got into the car I wasreduced to tears. Don't pick on someone just because you can. Read more
First time in experiencing Palio and I have to say they are fantastic. The desert was very good and their latte's are so smooth... tasting. Possibly the best latte I've had, ever. Not to mention the location and atmosphere is simply calming. I highlyrecommend this place. Read more
Lovely place to stop and chill during a walk in Ladds Addition! Swung by here this past week with a friend for a latte and iced... tea. Service was super fast, considering there was only one employee working. I had a latte which was delicious (and madepretty quickly) while my pal had the Ruby Nectar iced tea. The iced tea didn't need any sweetener and was super refreshing! If Ididn't need my caffeine fix for the day I would have tried to swap. Great place to visit for decent coffee and a phenomenalplace to walk! Read more
Charged me for two hot chocolates and I only ordered one forgot about my sandwich. I had to ask for it 5 times because the old... lady couldn?t remember my order. I did get a cookie for the wait time. Food was good. Read more