Reviews for Sam's Seafood Southern Eatery in Port Arthur, TX

They sell hamburgers but you can't get onion rings with your burger. You have to get fries.

Love this place. Didn't take long to get my order. Very clean inside.

The food was okay but the customer service has alot to be desired. We stopped eating there for about a year because of something... else that happened but we decided to give them another chance. But the customer has NOT improved at all!!!!! The young ladiesthat work there have very poor customer service skills. The management needs to be changed immediately!!! I will not spend myhard earned money there anymore to be treated like that! Read more

Ordered fish with okra. Was very good. Will order from there soon.

The food is fantastic! service is ...aight... its a bit on the expensive side but it makes up with how much they give you on ure... meal if u want somthing that can fill u up and u still go back to scavenge french fries later.. Uts a good place Read more

Best fried shrimp and catfish! Beans and rice is also really good

I went to sams today and took my drink with me. I had the raspberry tea. As I was drinking my drink in class I found this bug in... my drink???? Read more

10 months ago I gave this restaurant five stars. I have to change that today. They decided to raise their price on the dish that... I normally like to buy. That's fine, prices do change. There's nothing wrong with raising your prices. However, they did notchange any of their menus. They all still had the old prices. So, because I brought this discrepancy to their attention theywent ahead and honored their old price. this would have been good customer service. I generally take my order to go, but thistime when I looked down in my bag none of the lids were on any of the sides and all of the red beans and rice dumped all overthe bag. All the juice from the green beans dumped out. They ruined the Meal. If it meant that much to them to charge the extrafor the sides then they should have just charge the extra for the side. I had placed my order anyway even though they wereraising the price. It shouldn't be too much for a business to apologize and say, "I forgot to change the menus but we changedeverything in our system already for the new prices this year." They could have even said, "our menus are on order and hasn'tcome in yet." But to throw a customer's food in the bag like you're feeding dogs.... I will not be back to that establishment.If they didn't do it on purpose, they should have at least made sure that the lids were secure on a to-go order. Side note: theyupgraded to colored containers with their business name on it. They could have kept the cheap plain white ones and upgraded tobetter carry out bags. A business's priority should always be to take care of the customer. Read more