Reviews for Steak 'n Shake in Poplar Bluff, MO
They no longer make their chili there, it doesn't have any flavor tastes watery. You stand at the register place your order go... sit and wait on your number to be called and then go up and get your own food and drink. Read more
This location no longer has servers. It is a self serve drink and condiments station, similar to other popular fast food chains.... The menu is limited but the food quality is still the same. Read more
This was an absolutely terrible experience. The service was non-existent, with staff acting like it was an inconvenience to take... our orders and then ignoring me when I went back up to ask for the vegetables that were supposed to come on my burger (which wascold and crunchy). The cashier gave me a bowl of wilted veggies (see photo) and I also had to ask again for a tomato, which issupposed to come with the burger. Disgusting food, and they said they don't carry Steak & Shake seasoning.... at Steak & Shake.I get having an off night sometimes but this was pathetic. The bathroom reeked like a place that never gets cleaned. Don't wasteyour time or money at the Poplar Bluff location!! Read more
We use to dine here at least once a week. My niece and I went today and to say its changed is an understatement. The food was... good but some of the workers were kinda rude and not very helpful. We'll go back again because we all have off days but if it'sthe same next time I doubt we go back. Read more
Staff always pleasant and smiling. Steak burgers are so good. I get em without the bun and donate my fries to the next folks in... line. Read more
Horrible experience. Went through the drive thru, ordered a double steak burger with chili cheese fries, when I got my burger... first off, it was cold. Second, they forgot my lettuce. I didn?t realize either of these things till my friend opened the bagabout 2 minutes down the road. I brought the food back, and some bald man had an attitude with me when i told him my food wascold which was my main issue, the customer service. I work in a restaurant and know how easy it is to mess up a few things, butfor me to not say anything but ask for it to be fixed, and for him to continue to be rude instead of do HIS JOB and fix it, wasoutrageous, made an impact on steak and shake. Read more
The manager was doing nothing but sitting on her hinney yelling unprofessionally at everyone. There was no ice. There was no... sweet tea, the unsweet tea was very old and nasty. The entire restruant was uncleaned and nasty, and it was not busy at thattime, only a few of us attempting to get a bite to eat. The food was nasty, like old tasting and they didn't drain the greaseoff the burger patties and the fries were hard as a rock and did I mention old, as in nothing was hot or fresh. Again it's notlike it was a big dinner rush at the time or anything. To top it off me and my son got really sick within an hour after eatingthere, so I'm pretty sure got food poisoning. This used to be my favorite place years ago so I talked my husband into tryingit. Big Mistake! Never Again Y'all, Never Again! :( Read more
It's a franchise that went the wrong way after the pandemic. My fiancé likes the garlic burger. I believe it's one of the... original burgers that they had before their massive change. If you want classic burgers it'll check that box on your list. Don'texpect 5 star service though. This is just another food chain. Read more