Reviews for Jimmy John's in Pontiac, IL
Stopped in over the weekend for the 1st time. The two young ladies were fantastic. The older lady, guessing the one in charge.... was rude. I a customer is speaking to you, answer them, nope I was ignored, but the one young answered even when crabby wasbarking orders at her. Read more
the viteo was a good sandwich. But part of their process is to rip out the center of the bread to make room for the ingredients... I usually have them throw that bread they ripped out into the package I eat it separately this time they neglect to do that,little disappointing Read more
Though the review isn't timely...it's from a 2/26/22 visit...the ladies working here definitely restored my faith in JJ's! Kelsi... & the crew there got my 4 sandwiches made perfectly & forgot no detail! I was very pleased with the quality & service hereespecially after my last 3 visits to other locations were less than satisfactory. Read more
We were on a road trip and stopped for lunch. It was a great dine in experience, friendly staff and clean restrooms. We left... and got about 2 hrs down the road when I kept getting a call from an IL number. When I finally answered, it was a Jimmy John'semployee from this store named Brittany. I had left my purse with so. much. stuff. in it. She found my number to let me knowand then the store shipped it to me. Since I was already so far downt he road they kindly shipped it out that day and Irecieved it in no time. Amazing! I was so thankful for her and the kindness of this store. The food was great but that staffwas even better! Read more
When you order food, you shouldn't have to hope you get fresh bread. But that is what happens here all the time. Might get 1... out of 3, more like 4 with fresh bread. Seriously it's not that hard. Don't serve old or over baked bread. It's too badbecause other stores get it right most of the time, but not here. Read more
Attention to detail. Yay they get a 10 I always ask for no produce but always get something. They got it no produce means... none. Most choose I think ???? I'll still give her some onions or a dash of lettuce. No no nothing. Thank you girl with thetattoos making the sandwich. Read more
Ordered at 11am for a noon delivery. Food showed up at 1:15. Drinks were warm, sandwiches seemed like they had been sitting in... a hot car for a while. Was told they only had one driver. It would have been nice if they had told us at the time we placedthe order that they were so far behind. Read more
After spending hundreds of dollars here over the years, I?m done with this place. The lady who answers the phone has lately had... an attitude tone of voice when you call as if you are bothering her . They sound dead inside and have no concept of customerservice. I was willing to forgive they are constantly making mistakes with your order but it?s no longer worth it. Read more