Reviews for Jack in the Box in Pomona, CA
This place is disgusting. I came here to pick up a Doordash order and when I arrived, there was a homeless woman at the counter... talking to herself and two dirty pieces of dirty clothing on the floor. The staff didn't pay any attention to it. While I waswaiting for the order, a homeless man walked in and asked an employee if he could use the restroom. The employee told him therestroom was "backed up" and when the homeless man doubted him he said "I'm deadassed". When I got the order, another homelesswoman walked in and tried to ask me to buy her something. Needless to say, that was my last order for that day. Read more
I'm not sure about the atmosphere inside. But the drive-thru seems to keep the line in the Drive-Thru moving. The employees have... always been friendly as well as helpful. And I've been very pleased with their menu and prices not as unaffordable as most fastfood options out there. All around I give them a great rating again great employees obviously qualified to keep things movingfast hot and without attitude rather a smile. Read more
Horrible the mexican doesn't speak english gets our order all wrong then she tells me she doesn't care.. The older mexican... employee 15 minutes ago. We won't go back to this location. Bad bad service. Read more
Everytime I go the young workers are immature. Most of the time they get the orders wrong and are so unprofessional. Everytime I... go inside and tell them I?m missing an item they think I?m lying and they swear they put it in the bag. They would get theorders right if they weren?t being immature and joking around. Read more
Soo disappointed! Went in today before work. Ordered number 27 with curly fries?these fires are soo hard and I can?t eat... them..you would think they been sitting there alright..8:36 in the morning why are these fries soo hard! I love jack in the boxbut this is a shame Read more
Well maintained Well lit Busy location Good staff Dining Room is currently closed. Not sure why It can be due to the area that... the business is in. There is a fair number of homeless people. They tend to congregate in and around the location and in theDining Room. Otherwise, drive-thru is an option. Have visited location several times completing Doordash deliveries. Read more
Took my daughter and son to eat on. July 11 2022 and they got the order completely wrong went back and gave them back the food... and asked for a return. The main manager did the return and I never got my money back into my bank account. After this I beengoing to try and get my money back and all the shift managers keep telling me to come back when their main manager is there.It's been more than a week and still never got my money back and the shift managers should be trained to deal with this type ofincidents. Been waiting gas and time and to top it off they don't answer their calls home and seems like they always get theorders wrong when I go and they don't care about their service. This is the last time I go to this jack in the box veryinconvenient. Read more
I love Jack in the box but a lot of the times they're closed I live right down the street and Indian Hill boulevard so that's... convenient Read more