Reviews for McDonald's in Pleasanton, CA
I am amazed with the process.over 100 drive through orders, not a single mistake. Solid system. If you are really in rush,... can't afford a delay, this place works like a clock. I am not talking about the quality of McDonald's food here. I amexceptionally impressed with the system of ordering at the drive through Read more
Had a very bad experience today, they gave sausage biscuit instead of cheese biscuit which we ordered, I had to drive up all the... way back to store and to my surprise for the attendant does not even care for the mistake or accident. On the contrary she wasvery rude when I mentioned about it saying "go to next counter" to pick up food. Whatever I say she won't even listen and keepson yelling "go to next counter". Person on the next one was very nice, acknowledged the mistake and even apologized for it andsaid will report to manager about rudeness about other person. Hopefully he does that as said. Read more
Paid for a deluxe McChicken sandwich. Got two pieces of bread 1 pickle and one priece of chicken only partially covered in... breading. No sauce, no fries, no greens. The ice coffee was ok Read more
There was a line of about 5 or six cars ahead of us in line but it didn't take long before we were at the pay window. We also... received our food hot and fresh which is always a plus especially when ur feeding a family with young kids and ur on the go. Ourorder was taken accurately and we received everything that we ordered. Read more
Very hit-or-miss service. Occasionally you'll get someone (Manager I'd guess) that seems genuinely concerned about the service... you are getting, but most of the time you get workers that don't say a word to you, look at you with side-eye after you ask forsomething and act like you're bothering them. Then of course there was the one time I paid in the drive thru and the foodpickup window woman leaned out the window, looked at me, and made the 'come here' motion with her finger at me. Astonishing. Read more
It's McDonald's, my granddaughter wanted a cheese burger. So I got food for my wife and I too. Their French Fries are not good... at all. Next time you're going to Bob's Giant Burgers, so much better. Read more
This is my second visit in less than a week. Today I was greeted, or rather not greeted, by a young lady with braids. She was... eating during her duties. And she was wiping her mouth as she was handling the drinks. It was unsightly. She had that "why areyou bothering me" and "I don't care" attitude. She really had no business interacting with customers. Another employee whohandled my food was far from being an angel. She just left the food in front of me without even calling my number. It seems thecrew today hated this whole place. Three days ago I gave this place four stars. Maybe it was a bit too generous. Read more
DO NOT DOORDASH FROM HERE. Completely incompetent staff. Walked in and my order was marked as ready under the now serving... screen. I asked about it and was told it was not ready yet. After a couple minutes, it was cleared off the screen. It was twoapple pies and two drinks. That?s it. After 50 minutes, I asked for the third time and was told to cancel the order, meaning Iwould not only have lost my time but my pay. Ridiculous. They offered no alternative, and I know the McDonald?s in Livermorewill remake the order no questions asked. I tried being nice and empathizing that they were understaffed, but this isunacceptable. I do not usually leave reviews, but this experience has me set on never going to this store again. Read more