Reviews for Cold Stone Creamery in Pleasanton, CA
The hours on google and when I called said they were open at 11. I showed up at 12:40 with 3 kids in 100 degree weather? the... store sign said they opened at 1. Ok- we tried to make the best out of a bad situation - kids played red light green light? soby the time someone showed up (after 1) we were a hot mess. The lady was nice but we were struggling. There was a huge puddleof water inside, and I appreciate the lady worked to set up and serve us before cleaning that up, but it was a struggle to keepmy sweating 2 year old out of the water. When she started putting our orders together she put the ice cream in the cup and pourthe mix ins on top. I has to ask her to actually mix the mix ins. To her credit she did without arguing with me- but it feltlike something I shouldn?t have had to ask for. When we went to check out I brought out a coupon I had been emailed from coldstone and she said they don?t accept coupons ???????????. Also she didn?t let enter my phone number for rewards-not a huge dealbut compounded with all of the other things it was just too much. I will not be returning to this cold stone. It is worth thedrive over to Livermore. Read more
Canceled order 40 minutes after it was confirmed
Super upset with this establishment. I tried contacting management multiples times and no one ever reaches back out. Half the... employees claim they never see management either. I run a program and we planned on bringing small groups of children here everyWednesday during summer. Every time we have shown up no one is working. Their hours online do not reflect their true hours andtheir own employees do not know when they open. I have spoken to 3 different staff members and they all claim they open atdifferent times. Super upsetting. When I have visited this store before on my own time, a large majority of their staff arealso very rude. Carrying conversations with their friends that are sitting in the store rather than paying attention to thecustomer. Read more
Don't use their website's online delivery option, never. They will not respond if you are waiting for your cake and they work... with door dash which simply cancels the delivery, with no reason. Then after multiple calls, ColdStone says 'oh we don't knowabout your order, you can come over and pick up if you want'. Read more
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Cold Stone is very good in other towns I do not recommend traveling here as when I worked here the fruits were very old,... management didn?t care are the rotting Fruits being given to customers. Very little customer service in managements side verydisappointed. Read more
Edit. He touched all the mix ins with his bare hands. He did use a spade to scoop the ice cream. Gloves should be worn for all... contact with food. Fan of cold stone but not a fan of servers not using gloves to prepare my creation. I asked the kid behindthe counter twice shouldnt he wear gloves and he said only when they make cakes. Ever heard of cross contamination boy? Canmanagement do something about this please. First cold stone I notice not wear gloves. Gross Read more
Went to redeem a BOGO offer we got by email for my son's birthday and they refused to honour it. They kept talking about points... with phone number not enough for BOGO. Very disappointed that they trick costumers to come to store using fake offers and getkids excited so we had to buy 2 scopes! Though kids enjoyed the ice creams, they tasted really bad & you can get much betterquality ice creams at other places. Read more