Reviews for Baskin-Robbins in Pleasanton, CA
Super friendly staff! Always great me with a smile and verbal greeting. Google is wrong about closing time; they close at 10pm,... not 10:30pm. ?????? Read more
If youre like me.. you're thinking... where's the rest?
So whats the deal I have been going into this store for as long at it has been open I have always got a large chocolate milk... shake made with vanilla ice cream Today she refused to make it for me . She said that she had to add chocolate ice cream I walkout and will never go back This is Betty Crocker recipe Chocolate Milkshake 3/4 cup milk 1/4 cup chocolate-flavored syrup 3scoops (1/2 cup each) vanilla ice cream Read more
The worst place to ever experience getting ice cream. As I was paying for my ice cream and taking a small bite of it while... waiting. A lady scolded me from behind telling me off to put my mask on demanding that I wear it and not eat my ice creaminside the store. I asked her if she worked there claimed she does without a uniform on off the clock and a backpack on andwalked away rudely towards the back of the store. I was so upset at that moment didn't think mainly of it but the fact that amom and three kids witnessed it and disturbed by it was unacceptable. I've been in customer service all my life and how sheapproached me was very unacceptable and that she needs some form of training in having manners. Thank you for the awfulexperience. Read more
One of the best ice cream places in town.. we got our son?s Bday ice cream cake done by them .. on time no hassles..strongly... recommend.. Read more
They were closed when we visited the store today, but a person there was so kind to allow us to buy the ice cream (my son had a... surgery today, and really wanted the ice cream!!!) He even gave us one more can of Egg Nog to try. Thank you so much! We reallyappreciate such an excellent service! Read more
I have been a BR customer all my life and so has been my daughter. Today was my daughter's birthday and she had personally... decorated her cake and placed the order online. We also got email confirmation that order was processed correctly. However, whenwe went to pick up the order today, the local store simply stated that they never received the order. Both me and my daughterwere devastated. She was looking forward to enjoying a custom Baskin Robbins cake but this was no longer possible. The storeassistant seemed helpless and offered some discount on other random cakes. This is completely unacceptable. My daughter feelsheart-broken about the whole ordeal on her birthday. Also, there was no way to actually get a refund of order. It seems we willhave to go to painful process of credit charge back. Update: I actually got refunded automatically. It was within 24 hoursafter this review posted. Read more
I should have know when I walked in to hear profanities playing from the speaker, but the girls were too busy laughing to notice... what they were doing. I got a cappuccino blast with no ice cream, and the consistency of milk. It wasn't worth the $8. I won'tbe back here. Read more