Reviews for Taco Bell in Plano, TX
Customer service at this location has really gone down hill in the last year. There's no other way to say it but to say that the... staff is just rude. About 50% of the time the order is wrong which you won't notice until you get home. About 75% they don'tgive you a drink cup when ordering from the kiosk and then get frustrated it seems at you for wanting what you ordered. I thinkI'm done with this location for a few months, hopefully by then they hire staff that isn't inconvenienced by a customer comingin. Read more
We come here very often. But the last 3 times has been the same team as today 8/26/22 at 8pm. I placed my order at 7:46 and... after me there were 3 people who ordered and the order was delivered quickly. I've still been here waiting for my order for 25minutes and they tell me that they will do it when they can. Terrible customer service. Read more
Lady working drive thru barely understands English and was rude from the start about how the breakfast machine is down. First... words out the intercom. So I ask about a few more items, all of which the machines for were broken. So I ask if they got anyfood. No response. Looked busy talking to someone sitting by the drive-thru when I went around. So I went to jack in the box.Should have busted the u turn from the start and went there. Read more
Taco bell is usually good when your on the go. But today was a bit disappointing. I ordered my lunch pretty easily through their... app with no issues because had a meeting shortly... but when I got to their location, the order did not get made until 20minutes later. Honestly, their staff was super busy and more than likely understaffed. Their employees were still nice and helpto get my order situated. Either way, I enjoyed my quick meal but next time I will just order from the actual store rather thanthe app. Read more
This place is the least consistent location I've experienced of any kind. I can look over the drink machines rarely working, I... can even adapt to being required to order through the app when going after midnight, but wasting 1/3 of my lunch break waitingat the speaker and the window trying to get someone's attention and failing ensures I'll never give them a chance again.Completely unprofessional. I could even see my order on the screen! When you're the worst taco bell it's a real achievement. Read more
If I could leave 0 stars I would. These people don?t know the difference between steak and seasoned beef. I paid MORE for a... steak quesarito and they send me a seasoned beef quesarito. Disgusting. I don?t even eat seasoned beef. It clearly said on thereceipt ?steak?. I added onions and jalapeño sauce. Didn?t get anything but this nasty seasoned beef. Read more
Well.....this is my first 4/5 star review. I ordered a #3 (crunchy tacos) and all three shells were cracked or broken. Sure,... it?s a first world problem, and I?m probably being petty, BUT there is just something very saddening about a broken taco shell.It has one job to do. Let the shell do it?s job and be gentle with them ???? Besides that the order was FAST and without issues.I?d still come back! Read more
It was pretty sick. I went there and ordered food and then ordered way too much food. And then more. And the guy gave it all to... me and it was awesome. Good food. Read more