Reviews for Baskin-Robbins in Placentia, CA
Quick to great you when you walk in, but no real organization on customers when you come in. Might accidentally get skipped in... line if you don?t pay attention. Read more
It was my birthday today I went to get an ice cream and they denied me my ice cream because they said my ID was... expired. Seriously though??? I walked all the way there just to get this ice cream only to be told I should have thought abouthaving my ID renewed for my free ice cream months ahead of time.. Seriously??? Read more
I walk in and it?s probably five minutes past closing they said that they were closed and I asked said can I please get just one... scoop of ice cream so they kindly allowed it and throughout the process everybody in there was very kind with a smile I did notfeel like I was there last customer and they were wanting to go home I felt like I could?ve been the first customer of the dayso very welcomed. There are places that I have been that has far from that type of service lately and so it was refreshing andI left with a smile put it that way and my favorite ice cream! Definitely recommend Read more
Extremely unprofessional. Not on the end of the workers, but the management! Manager came in cursing and yelling at the poor... guy, who seems to be a teenager. The store is critically understaffed. Only two people working the night shift, in spite of aline outside of the store. Having worked at a fast food chain 15 years back, I empathize with the worker. I will no longer cometo this location because the workers are mistreated. Read more
I don't splurge on ice cream very often, but my kids love the America's Birthday Cake flavor that comes out every July, so I get... a few hand packed quarts throughout the month. This year, I have gotten 3 quarts so far, and every one of them was almost halfempty when I went to check it at home. When I brought it to the attention of the server the next time and asked that they besure to pack it well, they said okay, but it was lacking again. They never even weighed it! I also did the online survey to getthe dollar off, and the boy said it wasn't taking the code and refused to give me the discount. He was extremely rude and alsorefused to let me talk to the manager. This location is horrible and the workers are slow and rude and obviously don't know whatthey are doing half the time. Read more
I hadn't been to Baskin-Robbins in years, so decided to finally cash in a gift card. A good deal was to buy two 1 quart... pre-packed for 10.99 however a sugar-free option was not available. To pack this option was 10.99 for 1 quart. It would be niceif this option was added as part of the pre-packed selection. Otherwise pleasant experience. Read more
New employee served one small scoop when I ordered a single scoop, gave me a kids sized scoop, wouldn't add more when asked.
Horrible service. I went in and paid $48 for a cake and employees wouldn?t write my son?s name on it. When I asked why they said... they weren?t trained to do so. This place makes custom cakes, who decorates? Completely disappointing!! Read more