Reviews for Auntie Anne's in Pittsburgh, PA
Ordered for delivery at 5:30, they excepted, prepared and dasher arrived to pick it up, then AA cancelled the order nearly an... hour later! No call, no explanation? thx for wasting our time! Never again! Read more
Lower level unsure about upper level assume it's the same. Worst customer service I've seen in a while. I cut slack considering... everyone is hurting for employee, but time after time the employees are rude. The establishment opens late and closes early(unless the hours are just not updated properly). Highly disappointed hopefully someone reads this and addresses it. Plenty ofmall employees love going here but slowly losing them will really hurt. Read more
Consistently the worst customer service imaginable. Unwelcoming, rude, no greetings or have a nice days. I don't believe an... employee has ever known how to redeem rewards either. It's really a shame. Read more
Lower level in Robinson mall never check online orders. I order online so I'm not waiting on my break and when I come to pick up... they haven't even started it. So what's the point of having online ordering ? Read more
Placed an order online 20 minutes in advance. Walked inside to get it and the kid tells me he can't fill it. Drove out of our... way to this location because of it. That's virtual bait and switch. Kids were disappointed. Fix your online ordering to knowyour actual inventory. Read more
Went to the auntie Anne?s in the first level of the mall and asked for mini hot dog pretzels and paid for them. They came back... with the wrong thing and when I went to correct them they told me they did not have what I wanted so I then asked for a refundand they told me they don?t do refunds. So I walked off empty handed after paying my money. I then proceeded to go to theupstairs location and asked if they had any at 5:02pm and they told me they opened 15 minutes before and they weren?t going tomake any. Overall really bad service will never get food from either of these locations again Read more
Honestly if I could leave a no star review I would. At 5:02 I was told they opened 15 minutes ago, and so I placed my order.... After payments I was given the wrong item, and when I corrected what I ordered, they told me they weren?t making those (hotdogPretzel bites) which are clearly on the menu. So of course I asked for my money back which was then told about how they ?don?tdo refunds? awful locations which is why the close and re open all around this mall, yet the outcome never changes Read more
Their original pretzel bits are to die for! Staff often looks bored, but they are overall very friendly.