Reviews for Jack in the Box in Pinole, CA
I enjoy the fast food of Jack in the Box. This particular store needs to improve. I can?t count how many times they screwed up... my order. Most of all they can't even remember to give a paying customer the straw for my drink when I happen to visit thislocation. Food is great, service is bad. Read more
Great customer service! This time when I was paying at the drive-thru window for some reason my payment card wouldn't work, how... embarrassing! and the lady(maybe management) was so kind as to give me my meal(a burger), this is my first time something likethis happened to me at this location and the way she handled it was just amazing, she even did this with a smile. I'm trulygrateful for what she did, I was really hungry and hadn't had lunch that day. Read more
Each Time I Go There, I Can?t Do The Survey. Because They Need To Change The Pinter Ink, The Number Of The Survey Code Is Not... Legible. At The Jack In Box At Pinole, Ca. Please Take Care Of This Issue. ASAP Would Really Appreciate. Other Then ThatEverything Is Good. Read more
This one prepares the food much nicer than the Hercules one. The workers are all pretty friendly and helpful. I've never had a... bad experience here since 1994. Read more
Jack has really gone downhill. There are too many other places that it's causing Jack to come up with new menu items instead of... making sure that their regular items are solid. The new items are "trash". Never tried them. Their "tried and true" items havesuffered. They "over cook" EVERYTHING. Sorry Jack. Gotta go. Read more
I was so disappointed and Jack in the box I love going there but I had one of the worst experiences in my life there I ordered a... double jumbo Jack with cheese they gave me a single I ordered four tacos the tacos were cold and stale the burger was cold thecheese was not even melted on the burger I was the only one in line had to say my order three times to the lady and she stillgot it wrong and serves me cold food I am so disappointed in Jack in the box I will never return to that establishment everagain and she had the nerve to tell me double sounds like jumbo but you still got my food wrong. What about the cold tacos inthe cold Burger when I'm the only one in drive-thru Read more
Today I ordered a crispy chicken club salad and received a grilled chicken. I asked for extra ranch and did not receive. I feel... like the person who took my order just kept saying un huh and threw the first thing they saw in the bag. I didn?t take myreceipt my fault I paid with a debit card so there is a record of my transaction. I called to complain and no one answered Read more
Went thru drive through and the lady working the graveyard window had my friend and i just CRYING laughing. It was the funniest... drive-thru experience for sure. A sign in the window said "Late-night employees do not have the combo to the time-locked safe."When she asked if we needed anything else and I said "hey, yeah, one more thing... do you have the combo to the safe?" her facewas sooooo shocked-then-KNOWING, and we all laughed, and she was such a good sport about it and totally laughed at herself andit was fast after that food was done, and delicious. Ate my Double Jumbo Jack one-handed driving toward Oakland, didn't evenmake it to Pinole 'fore that thing was a piece of paper and some greasy mustard stains in my one hand. Five stars, all round. Read more