Reviews for Tim Hortons in Pickering, ON
Terrible, terrible service. I would give zero stars if I could. 3:30 pm on Sunday Nov 12th. We stood at the counter, no one came... to take our order --for five minutes - no one was even in that area. Was a group of employees standing by the drive thru window,talking about photos on their phones. Asked them for help, and they said they were busy - which they weren't. They were in agroup, chatting and laughing and NOT taking window orders. A man was waiting to the side for his order, which wasn't coming. Afemale customer who had gone to the washroom came back and her order hadn't even been started. A male employee who was movinglike a sloth finally appeared and started processing the two orders - and then we finally got to order. The female customermentioned that the washroom was disgusting, and one female employee said they would attend to it. Then the employee groupproceeded to start discussing loudly how no one wanted to clean the washroom, one girl said it would make her sick if she did it- NOT appetizing to overhear them discuss it while you're ordering food. We made the comment to one employee (shorter, darkhaired female) that the service was very slow, and she replied in a snotty manner "We're just teenagers trying to do our best."to which I replied "I don't think being teenagers is your problem, I know teenagers who do a great job." We sat down and askedfor the manager. The employee we asked went away and then came back and told us: "If you want to speak to the manager, you haveto go to the counter." That was the icing on the cake. The manager couldn't even be bothered to come to the table to speak tous. The employees -- and the manager -- need to be taught what customer service is: I've worked in the food service industry --if you're standing around, and someone needs help, you help them. If you ask for a manager, the manager should come to you andfind out what the problem is -- if someone says they are dissatisfied, you apologize and ask about t Read more
I would have given zero star in there was an option. Such a worst experience. I was the only customer in dine in and I waited... more than 10 minutes to order. All the employees we not interested in helping. I waited to see if Someone will notice. But allemployees were ingnoring as if they have not seen the customer. Seems like they are least interested to serve. I never put anyreviews even though it?s worst experience. This experience in this store will never forget. I would request manager to look intoemployees, ask them their issue. If they are not interested to work, please advise them to get some other job. Read more
The drive through was littered with cups all around and the service was very slow!
I think that the manager of this store should evaluate what is happening with his employees, they work dissatisfied, without... wanting to help or be there. I'm not saying that everyone is like that, but several times it has happened to me, even when yousmile and you treat them with respect. I think they could do something about it, this is a great location! Read more
I ordered a double double steep tea and toasted bagel, but employees there are so caring that they decided that sugar is not... good for me so they gave me a cold tea without sugar And for some reason they thought i don't have teeth in my mouth so theycrushed the bagel and didn't even toast that. I never expected so much love all at once Thank you for such a beautiful firstmeal of the day Read more
I ordered a white hot chocolatev2 days ago and it tasted like like water. It it was they ran out and added hot water to what... they had left ...barely white like cloudy water. Absolutely terrible ! However, I did go back and nice girl gave me acomplimentary one and apologized for the issue Read more
And here's what you get when you ask for double toasted, burnt. If you ask for toasted it's not even warm throughout. Keep... getting celebrities to promote your slumping business Tim's, when all you really need to do care about the quality of your food,not the quantity. Rush, rush, rush your customers away. Read more
I would never give one rate to this Tim Hortons but I have too. The manager Sue is very very rude. The service at this Tim... Hortons is very dirty! They do not care about the customers at all. It?s such a dirty place the bathrooms and the floors in theTim Hortons are very dirty. She told me to get out of the Tim Hortons and never come back!! This Tim Hortons should be closed,it?s not worth it! I?ve never been this disappointed and insulted before! Read more