Reviews for Tim Hortons in Pickering, ON
This location is absolute garbage, they clean all the machines at 9pm so you can only get coffee and tea. No ice caps, no frozen... drinks. Just went through the drive thru at 9:32pm, huge line due to the horrendous slow service only to be told the machinesare cleaned because they're "closing soon"... Yet location details list this as open 24hrs. Filled with garbage lazy employees.Good job Tim Hortons... Keep up the sub par franchising.... Read more
Unfortunately I was not able to have my breakfast due to being asked to leave the establishment by the operations manager. At... 9:23 this am, I entered the restaurant due to the drive thru lineup being so lengthy. There were two signs saying "order here" Iwas under the assumption that there was two lines. After the patron exited and the register remained empty I did proceed to askthe gentleman on the other side if he was in line and he replied "no" so I proceeded to the register. At that time the OM toldme that it was not my turn. I asked him if there were two lines and he said "no" I was a bit confused but turned to go back tothe line I was originally in. As I turned around he continued to speak to my back telling me that a new gentleman, who hadentered after me was also before me. I asked him why are you doing this? He said what? You asked the question? I stated "no youspoke to me first" then I inquired about the line. I stated that the gentlemen he was talking about entered after me. He thentold me I wouid not be served today and to leave. I asked for his business card and exited the business. I have never, ever beentreated like this in my life. It was completely unwarranted and a simple situation could have been rectified with respect anddecency escalated yo me being humiliated. As an individual in a management position, their character should reflect problemsolving skills with customer service excellence. What I experienced was a man who presented as emotional, angry, and did notpossess simple common courtesy. From the onset, his approach was aggressive and unwelcoming. For 40 years I have been acommitted patron to Tim Hortons and have never experience treatment as such. I was going to let this go but I cannot. This worldis already harsh and to see how someone is a position of authority believes that they can treat someone in this manner isunacceptable. Read more
Ordered an egg sandwich and they forgot the egg. Didn?t realize until it was too late. Next day I told them and all they did was... credit me $1 for a missing egg. I come here every morning and they couldn?t comp me 1 sandwich? There?s a McDonald?s down thestreet and that?s where I?ll be going from now on. EDIT. Returned foolishly. Ordered a bacon egg English muffin. I was given asausage on a biscuit that crumbled as soon as I opened it. Ownership ought to be ashamed of themselves. Read more
Great hardworking staff who work very hard and are all very friendly! I absolutely Love Joan who makes all the sandwiches, bowls... etc?she is also very hardworking and very kind hearted. Read more
This locations is ridiculous, ordered from The Tim Hortons app and got the wrong order. Pretty much told me that it was the... third parties issues, even though they receive and create the order. Would not give me back my money or send the correct order. Read more
Had my wife pick up a breakfast wrap this morning, when she brought it home... looked like leftovers from someone else's... breakfast. Was probably one of the worst things I have ever had... especially from a highly acclaimed Canadian coffee house. To be honest might as well picked through the trash for free. Poorly managed, and quality control. Will never return. I'm notdoing this for compensation... but to make them realize that quality is key Read more
The conditions of the people serving customers are very inhumane. I just watched them for 5 minutes and it broke my heart so bad... that I cannot ever go back. They have to serve a huge number of customers in a very short time, therefore working so fast andmaking mistakes with the orders, which becomes frustrating for them. I cannot imagine anyone working under such conditionsunless they really need the money and have no alternative. Shame on the manager of the store that doesn?t think of a solution. Read more
I have been to several different Tim Hortons, I have also worked at Tim Hortons for 5+ years. This is by far the worst Tim... Hortons I?ve been to, in terms of quality of food, management and staff. Very very unorganized, there is always a line thatlasts days! It seems like the staff are all over the place. I even witnessed a staff member yelling at a customer for her ordernow showing up on sandwhich counter. Later realizing that someone cleared the order by mistake. Unfortunately this is the onlyTims near by house. The younger new staff are super friendly but they are not trained properly. I can overhear them gettingyelled at every-time I?m driving by the main road? Read more