Reviews for Jack Astor's Bar & Grill in Pickering, ON

Update: visited same location in December only to find out the plant based menu is gone & it’s difficult to navigate vegan... options. Disappointing. - Upon entering the restaurant, hostess’ were inviting and very friendly. Waitress was personable,quick and very helpful with the Rewards App! We ordered the guacamole to start (highly recommend btw) . Mother in law ordered 2lbs of honey garlic wings and LOVED them.. my husband ordered the chipotle bacon cheddar burger with fries (he mentioned it wasquite tasty) and myself, the Thai sesame stir fry bowl - exceptional!! Thank you so much for adding a plant based menu - muchappreciated! Will definitely return :) Read more

Excellent service at the bar, servers were attentive and helpful. Had stopped off for a quick pint and a snack with a friend.... The truffle fries are a must to go with the beer! Always hits the spot. Read more

Great hang out! T.V's with sports, patio, food was Great! Portions were good, price a little steep but where isn't it?... Waitresses were nice and polite. Update; came back on September 18,2022 because of how great the food and service was! I changedmy review from 4/5 to a 5/5 because the service superb especially from our waitress Sam! 5 ????'s out of 5. Highly recommendthis place, way better then the Scarborough location for dining. Read more

Jacks in Pickering is our fave place for after-dinner drinks. Our server Elizabeth was amazing. She suggested jacked-up nachos... and that was good! Our fishbowls were all good with a good portion of alcohol, no skimping! She checked on us every so often tocheck if we need anything else. She was very friendly and has good customer service. We will definitely be back. Read more

One of our favourite restaurant. Always met our expectation. My daughter likes this place so much.

I loved dining in their patio. Elizabeth was so great, she always checked up on us and she gave our appetizer for free because... we waited longer but tbh we didn’t really mind. Overall amazing service. Read more

UPDATE - No reply from this location or the head office about this. Poor customer service via the lack of a response makes it... lose another star. The location was clean, Cass, our server was very sweet and polite, and the food was delivered quickly. Thelack of two stars does not go to the location, itself, but to the Head Office because of their (lazy) error with themisrepresentation of a menu item. During the pandemic, I have been to a restaurant once. After a Holiday Celebration with myfamily of going to the movies (again, since the pandemic began in early 2020, we have not done this), we decided to ride thewave of enjoyment by stopping at Jack Astor's for dinner. My daughter and I were excited for the calamari - we've been cravingit for ages, and prefer it fresh-fried instead of soggy from takeout. It appeared on the menu, both the online version and theprint (which is a black and white photocopy on a piece of white copy paper). We placed the order and were told that,unfortunately, they no longer serve calamari due to supplier issues. This began a while ago, so I questioned why it was still onthe menu. Cass said she didn't know, that it was not a location concern (her manager knew of the issue), but a Head Officedecision. It ruined my night. This may seem like a small issue to some readers, but as an individual with a cognitivedisability, that disappointment was very upsetting. It deflated the good feelings I'd had and forced me and my daughter to eatsomething less appealing (I had the guacamole and found bizarre bits of something in it that no one could identify...). Whydidn't we leave? Because we were there, we were hungry and my partner was intent on eating a steak. The hassle of leaving,finding another restaurant or the option of having fast food was undesirable. There were few other dietary options for me, but Ichose the guacamole because I hadn't eaten for hours. It was average. I was very disappointed, especially because this supplieriss Read more

Our server Cass was wonderful, very kind, smiles all the way. Food was also excellent, especially the lobster and crab dip. We... will definitely come back. Read more