Reviews for Zipps Sports Grill in Phoenix, AZ
I ordered a burger and fries that never came. I waited almost an hour for our waiter to come back and his response was, "would... you like to put in an order for more food?" He was completely oblivious to having lost my order. I asked if they expected me topay for my food at this point and they said yes or they could throw me some 'zipps bucks.' Not sure why they think offering me adiscount on a return visit to a restaurant with awful customer service would be acceptable. Read more
Local place, so we want to support it. BUT...for the second time they let us down with take-out food being under cooked with... cold, soggy french fries in spite of our INTENTIONAL request for the opposite. Had to bring it back for a refund this time, wasnot going to literally EAT forty dollars again! The manager came to issue the refund and acted so elated I wasn't sure what tothink about him. Hey Zipps...cook the fries to order. It's really an easy thing to do. And make sure there's NO PINK when thecustomer ask's. It's not brain surgery and you'll take back our business from BURGER KING. Read more
Our first date was at a Zipps. Many dates in between have been at Zipps. 1 year anniversary dinner at another Zipps! This is... where he captured my heart and it seems as though he is a keeper! Would recommend this restaurant for the great food (black andblue burger is our go-to every time) and inviting atmosphere first of all. Not sure on the beverages unless they?re alcoholfree, but the service is incredibly deserving of a generous tip before heading out. Read more
There seemed to be plenty of staff but we and almost everyone had to wait a ridiculous amount of time to be seated in a half... full place. Only bummer though. The wings are top notch! Drinks are priced fairly. Good vibe place. Read more
I ordered the buffalo chicken tenders. Based on past experience, I asked for it on a plate instead of the traditional plastic... basket lined with tissue paper that dissolves from the wing sauce and gets mixed in with the food. The manager actually came toour table and said "sorry, its corporate policy that all meals are served in a basket, not a plate." I tried to explain how thepaper dissolves, all she could say was corporate policy would not allow it. I own 3 companies. I would not allow one of mymanagers to say that to a customer. I don't know where Zips finds these people but i don't believe we will return. Read more
I no longer recommend this place, management has gone down hill and the service has suffered. This is a great addition to the... neighborhood - great bar good that is reasonably priced! The place is always clean and the TVs provide an amazing environment towatch games! From bartenders lend Lisa and Chris to all of the staff, it is a very Cheers like place that includes engagedmanagers that spend time getting to know you and appear to take pride in learning your name. For being a neighborhoodestablishment, the meet the bill and make you feel welcome and right at home. Read more
I?ve been to other locations before, but this was our first time at this particular one. We were greeted promptly and sat down... at a booth. The restaurant is very spacious, clean, and very well kept. They also have some good ?oldies? on their playlist. Westarted with the pretzel dough bites with cheese, which was phenomenal - the dip tasted mixed with garlic, it was amazingflavor. For my entree, I had the BBQ chicken sandwich which was also good. Overall, very happy and we?ll be back. The servicewas a little slower/distant than we would have liked, but to be fair, we were seated behind a wall, and the server had us as asection, the area behind the wall, and also some outside patio seating. Read more
Good bar food. Was the weirdest experience as I bragged to friends that the burgers were so good but I got this weird single... patty burger smaller than McDonald?s?lol. They made a new one but never made anything right for me not having my meal while theothers eat. For a $15 burger joint and $80 bill I?d just expect more?.not today. People were nice and attentive but will look toa new neighborhood place. Read more