Reviews for Wendy's in Phoenix, AZ
I had an issue with my food and went back for a refund. Charles was so kind and polite and Amber was amazing at correcting the... issue and making sure I left as a satisfied customer. I will definitely be returning! Everyone makes little mistakes and theyhandled it with grace and understanding! A+ team. Read more
Horrible service! Waited in drive through for 25 minutes. The employees were joking around, laughing and definitely not taking... their job seriously. Everyone had to repeat their order, the lobby was closed for door dash pickup. Food didn?t feel fresh andwarm in the bag. Had to deliver to customers later with cold food. This isn?t just affecting your business at this point, it?saffecting door dash and its workers. Read more
So i just had the joy of waiting in line for 15 minutes in your drive thru for them to tell me corporate has now decided that... summer is over they are no longer open until 12am. Google, your signs, all online sites, for god sakes your moto is eat greateven late! One of two things needs to happen if you guys are closing before 12am every store needs to be notified. 2! You needto fix the signs and the websites the reinforce what you are going to do n train your staff properly. So disappointed in thedrop in wendy's over the past year and a half. Read more
Do not order from here .... (we are not from the area) we are about twenty minutes away from this location and come to find out... the burger patties are completely raw inside. Tried to call but the phone just rings and rings . No one answered the phone. Read more
This Wendy?s is sad. Needs new staff or new management. Order is always wrong. For example you can be the only one in line and... order a baconator and they give you a chicken sandwich. Good thing there is better options in the same area all around thislocation. Hopefully this location can shape up. Read more
Absolute trash establishment. Rude manager, no sophistication, zero customer service training. Alma the manager needs to be... retrained in how to treat and retain a Wendys customer, because this one will Never Return to any Wendys ever again. Read more
Zero stars for this place and their customer service. This time I am not talking about the food. WORST attitudes and the most... horrible customer service I?ve ever experienced absolutely anywhere. I was picking up an mobile order, they told me to pull upto the window and I was siting there 17 minutes waiting for someone to handle me the bag. They were laughing inside and many ofthem walked by drive thru window but nobody opens or says anything. I have so much patience but this was crazy. When the girlopened, I was very nicely telling her that it takes them forever and they should improve their communication with customerswhile they're waiting, also how their service is horrible..she look at me, laughed and shows me the thumb up (wants to say I amright but she doesn't care). If I mention that she was a black girl, someone will get my review wrong, but I really don't carewhat you are JUST DO YOUR JOB, do what you are paid for. So unprofessional!! Read more
Overall just a mediocre experience at this establishment.. the drive thru was pretty full at the time so I figured I'd try my... luck inside. Could tell the employee at the counter wanted to be anywhere but at work, just waited my turn. Felt like a goodchunk of time had passed after placing my order and oddly enough I was right. Got my order fifteen minutes later for a soggyburger, hard nuggets and cold fries.. I couldn't tell if it was intentional or if they made it and just forgot to hand it out.Either way, I would recommend elsewhere if you are limited on time like I was and if you don't want to be let down uponreceiving your order. Read more