Reviews for Urban Boba Tea House in Phoenix, AZ

after placing an order on Postmates and not receiving it i went down to the store to resolve the issue. Upon resolving the issue... the manager or person in charge was very rude and I was willing to pay for a whole new drink and he did not understand. andcontinued you yell at me about the previous conversation, i paid for a cookie and a new drink but after being treated like thati wanted a refund. the person at the counter said that she couldn?t give me a refund so i left after spending $40 at this placeas i am a regular this was disappointing, and they will never have my business again Read more

10/26/22: excellent Boba for this part of town. I would highly recommend it. The flavors were just right and not over the top.... They have a little game area as well. A fun spot for a date or group of friends to hang. There?s also a chill game store nextdoor you do not want to miss. I just wish these places were open longer into the night. Read more

To the business: 5 stars on your customer roasting skills... 0 stars for your customer service. I'm not one to tell people how... to run their business. How they get their money and spend their life isn't my problem. So my "review" isn't for the owner whoI'm sure may reply in some crude way; but rather their customers reading this. To the human being reading this: Treat othershow you wanna be treated, instead of spite or pettiness, choose compassion. If you had a problem do you think pettiness canreally help solve it in a way that makes sense? Be careful... Read more

Like?it?s good. Is it worth $8/drink? I?ll put it this way: I can get a 3-pack of taro milk tea powder with boba and straws for... that much, and it?s pretty good quality, and I don?t have to leave my house. It also feels deceptive to call yourself the urbanboba tea house and charge extra FOR boba. Dropping it down to one star for hiding a forced tip into the kiosk orders. Thesedrinks aren?t work $7 each, let alone more than $10! Seriously sketchy. What a disgusting response to legitimate issues. Howinsulting. And please, you are NO fine dining restaurant. That?s WHY you?re getting one star reviews. I?m not the onlyone. Edit 7/18/22: For the sake of the owner?s reading comprehension, since they?re really hung up on the fact the drinks Imake at home aren?t overpriced or garbage, I ORIGINALLY GAVE YOU THREE STARS. If it weren?t for the flippant attitude of theemployees and the incredibly sketchy hidden tips added to kiosk orders, it would have stayed three stars. I don?t see themharassing other one star reviewers, but it?s fine. Read more

Nasty drinks and somehow nastier employees. Read the reviews and read their responses. They don?t care that they?re... overcharging. They don?t care that their drinks aren?t worth the cost even BEFORE THE OVERCHARGE. Take a look, they don?t evenmention it in their responses. YOUR DRINKS ARE NOT WORTH $10 A POP. The amount of ice alone makes this worth less and a polarpop. If you?re struggling to pay rent in the massive space you have, that?s a YOU problem. Make better drinks, hire betteremployees, or shut down, your drinks are not good. Read more

There are great choices on the menu - lots of yummy beverages to choose from. I think it is rather pricey though. There could... be more seating at the tea house. I think it's kind of odd to also sell jewelry at the shop, but I guess why not when there iswaiting time for the drinks. Read more

Two of our four drinks were delicious! The two blended drinks that were good- were amazing!! The other two (both Taro) tasted... like blended ice - with absolutely no flavor! My daughter, who LOVES these drinks, asked to go here on her birthday for atreat. But, she ended up only drinking half of it because it was so yucky. We emailed the store and was told to return to thestore regarding the problem. Even though the store associate agreed that the 2 drinks must have been made wrong (powder stuck inthe bottom of the blender) they were unwilling to refund or replace the drinks. I emailed again, requesting a refund. If Iobtain the refund- I?ll change my review. But, at the cost of almost $10 for a beverage- the least they can do is stand behindthe quality! Unfortunately, the cost, quality, service, and owner?s response to previous reviews say it all. Read more

Overpriced place that is overhyped. I never had to pay $6 for a tiny cup of iced peach green tea. Yes, it is cheaper at... Starbucks. The service here isn't that great either. Read more