Reviews for Starbucks in Phoenix, AZ
Waited 25-30 minutes for a drink they needed have more fast people it's ridiculous gave us 3 wrong drinks
Had a mobile order, so i went through the drive thru, & the lady tells me they?re 30 minutes behind on orders and that i would... need to go inside.. okay so i would like to cancel my order, with an attitude she tells me i still had to go inside.. there wereat least 40 people waiting in line. Worst starbucks location ever Read more
Not a good experience for me. I can't believe that barista wasn't rational in her thinking or reasoning. I had ordered an iced... coffee. When I picked it up it wasn't cold enough for me so I asked for a small cup of ice and was told that she couldn't giveme one because the ice machine was low on ice. I explained that my drink wasn't cold enough for me. She proceeds to tell thatshe remake it and I asked if she could put in extra ice and she replied yes. I then said you can remake my coffee with extraice but you can give me a small cup of ice? Seriously!!! That is ridiculous and not very cost efficient. So she remade mycoffee while the long line in the drive thru waited. Did I mention that I was in the drive thru for 30 minutes. So I know theywere busy. I think Starbucks needs to educate their employees. A simple tall cup of ice would have sent me on my way and theline would continue to move. Oh my word. It is sad there is no common sense in the younger generation. Read more
racism a girl attended us her name is giselle with a bad attitude she did not name the order why? because my name is Latin? ... She made us wait a long time and her attitude towards us looked very bad on us. Read more
What a crew of NASTY people working there. Yup request 2 cups of ice and denied it. Our family spends hundreds if not in the... thousands per year for 3 people and now treated like dirt at this LOVELY Starbucks. SHAME on the snickering employees who can'teven be 1% kind. Oh did we mention they were slow with few customers and hand nothing better to do than to all look out thefront window to snicker at the driver. PS this is one of the FEW BAD reviews I have ever writing in my 60 years on this earth.I wish I could have given your employees a negative star. Read more
They always seem understaffed or like it's new people who can't keep up with even a couple of guests. I avoid this location.... Last time I went because it was the only one on the way to the airport that accepted mobile orders, so I just left REALY early.I ordered my drink, and another drink without ice, for the person I was picking up so that their drink wouldn't be watered downby the time they made it to the car. At the drive through, 2 cars ahead of me, and 15min later I get to the speaker box. I askedfor a cup of ice( so i can add to drink once friend gets to car), the girl said they can't give ice. I asked if I could just buyanother drink (I could drink the tea and have ice left over) she said no since it would be for ice. .........???? I didn't havetime to explain how starbucks probably wouldn't have minded me buying another drink. Read more
This store was one of the best Starbucks I have ever visited. The store wasn't that big but it looked very neat. One of... Baristas, James welcomed my husband and I. We went there to use my birthday treat for me. We asked which frappucino had morechocolaty flavor with less coffee taste. James offered us java chips frappucino and also suggested that he would love to adjustthe flavor for us. James also offered us water because the temperature was triple digits outside. It was nice of him to doso. I would love to recommended this store and they had a good, friendly barista like James. Bless his heart. Read more
They are nice and make good coffee most the time but they hold the line up so they have better drink times. We get it you have... to have good window times but making cars wait in line in the road is ridiculous. Read more