Reviews for Smashburger in Phoenix, AZ
On 4 Nov 2022 I visited Smashburger at 2415 East Baseline road, store 1400 (6:04pm). This was my first time eating at a... Smashburger. The establishment was designed with an inviting atmosphere, and the staff was excellent! The 2 cook staff on dutywere outstanding, as my burger was a mouthwatering masterpiece and the fries were delicious! I will definitely visit again andspread the word about the fabulous food! Read more
First time. Found to be on same level as a Hardies except more expensive. $7 for a single patty burger in a fast food... restaurant is a bit extreme. Outdoor tables were dirty and not set up for folks to eat in. Had to carry a basket from insideso we had condiments, napkins, etc. Burger was good, but not $7 good. Staff at counter was friendly, meal took about 5 minutesbefore delivered in little wire basket. Think I will check this off the food bucket list. Read more
Very bad today. No clean tables and trash still on them. For some reason every trash can was blocked off. The women restrooms... was also closed. My wife received a spicy chicken sandwich instead of an original so the order wasn’t right. My food wasn’tgood either I felt bad wasting almost 30 dollars in food. very disappointed and not the experience I was hoping for. Goodluck The workers were nice and genuinely seemed to care. Its a chain restaurant management needs to get it together Read more
Had a horrible experience. Ordered 2 burgers and fries. Bacon on the burger was way under cooked and really fatty. The burger on... the other hand was WELL DONE. Really disappointing. The fries were hours old and had been under the heat lamp for a long time.It looked like they were remodeling, but just a really bad experience. I would have asked to remake the food, but it seemed likewe were inconveniencing the staff and I really didn't want spit in my food. Read more
Not only is this the wrong burger completely but am I really supposed to want to eat this?? Do you get the name SMASH burger... because you serve completely smashed cold burgers??? I ordered a bbq bacon burger with onion straws on a brioche bun and gotthis instead… Read more
This place is unfinished and should not be open. I have been waiting over 20 minutes in the store for an online order that was... placed 40 minuets ago. I can hear them remaking it each time. Very very poorly run. Half of the menus are not working. Concretedust on the floor. Etc. I can hear the staff swearing and talking about my order since there is no music etc. And I am the onlyone here. Read more
Was on vacation stopped there on a Saturday afternoon at 1pm and nobody else there and (we found out why), terrible service with... the ordering process, didn't get our order right and completely missed one order!! Food wasn't bad but service is really bad.Too many other Burger places out there to waste our time giving this SmashBurger another chance. Read more
One of the best smash burger locations I have eaten at. Some of the staff are very outgoing and will give detailed reviews on... menu items. All of the staff are courteous, but some are more outgoing than others. I appreciate the energy exhibited when astaff member is excited about the food and can go into great detail on what options are available. Read more