Reviews for Schlotzsky's in Phoenix, AZ
You get a lot of bang for your buck here. The avocado Cobb salad is my absolute favorite. I never get my breadstick when... ordering a salad though, Even though it's in the item description. Read more
The food was excellent. I highly recommend the broccoli cheese soup. However the customer service was horrible. I went to the... restaurant with a friend of mine and we both ordered broccoli cheddar soup. I got my soup but they ran out before she got hersso we had to wait for her soup and we waited 30 minutes. I went over to ask if they could please compensate us somehow forhaving to wait so long and all the manager did was offer to give me a new soup and take the old one that was cold. I ordered thehalf-and-half pick 2 combo and the guy who Waited on me said it was the size of the big red bowl. When I got my salad it washalf the size. I. I knew I was getting a 1/2 salad but I thought it was the size of the big red bowl that's the Waiter showedme. The manager made complete excuses for him saying that he was new. She should have honored the mistake and given me thebigger size. She should have compensated us something for the fact that we had to wait 30 minutes for our soup. While we werewaiting another customer came over with an issue with her Burger and turned out she decided to keep it anyway and the managergave her a free cinnamon bun. But she gave us nothing and we waited 30 minutes. She should have done something. The food is verygood but I will not be back. I expect better service than that. They were completely unorganized and she just made Excuse afterexcuse. I work in customer service at Costco So I know what is expected when your deal with customers. Corporate needs to dosomething and get this restaurant organized. I am not impressed and by the way my avocado turkey's salad had no avocado onit. UPDATE: My Friend and I decided to go back to the restaurant to get a refund because her sandwich did not have avocado onit either. The manager, Kimberly, Insisted that she made the salad and sandwich herself and Insisted that she put all of theingredients on herself she said the cameras even showed it so we told her then get the camera and check it a Read more
Zero stars. Not a restaurant that cares about their customers. My friend and I waited half an hour and neither of us received... correct orders. We both ordered meals that contained avocado and neither of us received avocado; we were not told correct saladbowl size. When we went back to the restaurant for refunds, staffer Kimberly essentially accused us of lying. Right away shesaid she had cameras and would go check to prove that we really did receive avocado on our sandwich and salad. I said, "Pleasedo check the cameras!" As if I would have made the trip back to the restaurant twice (once for myself, once later that eve formy friend) to scam a restaurant out of an $11.00 meal?! (I have photo of dry sandwich which was returned earlier). SuddenlyKimberly couldn't check the cameras until the next day. I felt she was sarcastic, accusatory, and demeaning, and displayed anoverall nasty attitude. She offered no apology to us. She refused to refund my friend's order. I will be elevating this tocorporate and filing a consumer complaint. Neither of us will ever visit any Schlotzsky's again, and I will be telling familyand friends to avoid them as well. Absolutely absurd. They do not deserve my business. Incidentally, when we first ordered, acustomer in front of us also received an inaccurate order and they were offered a large cinnamon roll as compensation; no suchoffer was made to us and we waited half an hour for microwaved soup and incorrect order. Why the double-standards? Worstcustomer service experience I have ever had. We did not deserve to be treated like that. Read more
Order through Drive-thru, it isn't an option to choose when setting up meal modality, however, got to Scottsdale and it had just... started to storm. The rain was dropping in saucer size so I didn't get out 9f the car to order my Original on jalapeño bread.Yummo! Read more
The breads they serve here are amazing. A favorite visit for our family if there is a Schlotzsky?s nearby. We especially enjoy... the Original sandwich minus onion and a bag of their branded chips. We also enjoy their pizza served on their homemadesourdough bread. Good stuff! We recommend and visit whenever we can! Be sure to check out their rewards program for freefood and at this time BOGO Pizza Wednesday ????. Read more
Food was fresh. Service was horrible. The girl working the counter was really unhappy to have customers. She seemed extremely... inconvenienced to have to ring our order. The manager and possible owner were so busy trying supplies in and out. I doubt theynoticed the rude employees. Read more
Cool spot for a lunch & sandwich. The seating area is quite relaxing with the many windows paired with friendly service. The... food and main event is slightly less quality. I feel like this is a blend of Panera meets AppleBee?s. The Menu leaves meconfused & could be given in a simpler layout, but they are going for the ?catchy? position. I would try another sandwich, butwhen I?m around next. Read more
We got to-go food. It was great. Very fresh. The person who took our order was attentive. I'd go back.