Reviews for Pizza Patrón McDowell in Phoenix, AZ
Pizza was good but the service was horrible. There was 4 girls just gossiping and joking loudly the whole time. We ordered and... they said it would be ready in 20 minutes and we were the only ones in the lobby. Finally after 35 minutes of waiting I went tothe front and asked how much longer and the food was ready for who knows how long just sitting in the heater box thing. Staffhad an attitude. Music was so loud the cashier couldn't even hear me place my order. Read more
Came in to order 5 pizzas and was told they couldn't sell me because it was 730 and he wasn't going to make more. Went to the... 67th ave locations and took my order and then some like nothing. Will not be returning to this location even if I have to drivefurther to another location. Read more
I ordered a chicken enchilada pizza which is advertised as having ?poblano sauce? and topped with cilantro. The pizza I got was... made with Alfredo sauce and came with no cilantro. When I called in to let them know I was told that their poblano sauce isbasically just Alfredo (pretty big false advertisement) and they forgot to add the cilantro. Ok that?s fine, but what?s not fineis rather than just issue a credit and move on they said I needed to drive all the way back WITH the pizza so they can verify wedidn?t eat the whole pizza in order for them to make a new one. They really believe I?m going to lie about a $10 pizza? That?s arude thing to insinuate about your customer. I told them just forget about it I don?t even care to drive all the way back totheir store to prove my innocence. Learn to run a business rather than argue with and assume your customer is trying to get overon you for a free pizza. Any other respectful restaurant is going to issue a credit and move on to keep business by failing todo that you lost my business and that?s pretty sad because I actually really enjoyed coming here. Here?s a picture for your guysverification that we only ate a slice a piece to come to the conclusion this wasn?t what we ordered since it means so much toyou???????? Read more
Ordered and told it would take 30 min. Got there not even 40 min and pizza was cold. I was expecting pizza to be hot and it... wasn?t even warm. Read more
Worst location. They keep the phone off the hook so they don't take phone orders. Lazy employees Aside this 1st bad... experience, here again and churros are done chicken bacon is done but not mY pepperoni. They hand out your phone ordered pizzasif others come in and order the same thing. No way chicken bacon and 8 churros are done faster than a pepperoni Read more
We should have paid attention to the other reviews. Food isn't the problem, it's the terrible service. We ordered our pizza... online and it said it would be ready by 7pm. My husband got there at 7pm, called me at 7:10 and said the order still wasn'tready. I asked if they were understaffed, he said no, theres 5 employees here. He saw them take what looked like our order outand waited a few minutes for them to call someones name. No one said anything. He went to grab plates next door real quick andcame back and asked if our order was ready. They gave him the order but it was missing the queso sticks. They hadn't even madethem yet. So now its 7:30 he's been waiting 30 minutes after its suppoed to be ready. He asks to speak to the manager and theassistant manager Mika apologises but basically blows him off. They give the order and he comes home. When he got here herealized they didnt give him the 2 liter soda. He called to refund the soda because he was too annoyed to go back. Assistantmanager Mika tells him he has to come in to get his refund, doesn't apologize this time and then tells him he's not listeningand then tells him to bring the whole order back to get a refund. Really rude and I will be calling the manager monday. Read more
On my original visit I was wrongfully charged on my card. Since then Pizza Patron did correct the error the charge was returned.... Thank you very much Julia for following through , the return did take longer than expected but everything is fine now. Foodexperience was definitely delicious The Jefe deal I thought was awesome and got me the best bang for my buck. Read more
I try calling and they don't answer. I called again and they just ended the call. I like the pizza, but not the greatest service... at this location. Sorry for the pizza patron company ???? Read more